WYATT HANDER VELASCO
Cainta
Summary
Experienced professional with a strong background in Customer Service, Content Moderation, and Senior Logistics. Skilled in enhancing customer satisfaction, maintaining content quality, and optimizing supply chain operations. Known for my excellent communication, attention to detail, and strategic planning abilities. Adaptable and proactive, I thrive in fast-paced environments and contribute positively to team success.
Overview
7
7
years of professional experience
Work History
Senior Logistics Associate
WNS Global Services
02.2023 - Current
- Coordinated incoming and outgoing shipments to maintain schedules.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Administrative Assistant
N/A
11.2024 - 01.2025
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Content Moderator
TaskUs, Inc.
03.2020 - 01.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
Customer Service Associate
Concentrix CVG Philippines Inc.
07.2019 - 03.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Trainer SME
Sykes Asia, Inc.
09.2018 - 05.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Subject Matter Expert
Sykes Asia, Inc.
07.2018 - 09.2018
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Service Representative
Sykes Asia, Inc.
09.2017 - 07.2018
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Education
Some College (No Degree) - B.S in Architecture
Rizal Technological University
Skills
- Training and mentoring
- Performance monitoring
- Team supervision
- Attention to detail
- Cross-functional teamwork
- Order fulfillment
- Customer engagement
- Reliable and punctual
- Verbal and written communication
- Adaptability and flexibility
- Creative problem solving
- Task prioritization
- Product knowledge
Languages
English
Advanced (C1)
Timeline
Administrative Assistant
N/A
11.2024 - 01.2025
Senior Logistics Associate
WNS Global Services
02.2023 - Current
Content Moderator
TaskUs, Inc.
03.2020 - 01.2023
Customer Service Associate
Concentrix CVG Philippines Inc.
07.2019 - 03.2020
Trainer SME
Sykes Asia, Inc.
09.2018 - 05.2019
Subject Matter Expert
Sykes Asia, Inc.
07.2018 - 09.2018
Customer Service Representative
Sykes Asia, Inc.
09.2017 - 07.2018
Some College (No Degree) - B.S in Architecture
Rizal Technological University
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