Summary
Work History
Overview
Education
Skills
Statement
Languages
Contact
Education
Timeline
Generic

WYATT HANDER VELASCO

Cainta

Summary

Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.

Work History

Senior Logistics Associate

WNS Global Services
02.2023 - Current
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Tracked orders and notified customers of status or potential delays.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

Content Moderator

TaskUs, Inc.
03.2020 - 01.2023
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Streamlined moderation processes by implementing effective content filtering tools and techniques.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.

Customer Service Associate

Concentrix CVG Philippines Inc.
07.2019 - 03.2020
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Trainer SME

Sykes Asia, Inc.
09.2018 - 05.2019
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Subject Matter Expert

Sykes Asia, Inc.
07.2018 - 09.2018


  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

Customer Service Representative

Sykes Asia, Inc.
09.2017 - 07.2018
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.

Overview

7
7
years of professional experience

Education

Some College (No Degree) - B.S in Architecture

Rizal Technological University

Skills

  • Training and mentoring
  • Performance monitoring
  • Team supervision
  • Time management
  • Attention to detail
  • Computer skills
  • Cross-functional teamwork
  • Order fulfillment
  • Customer engagement
  • Reliable and punctual
  • Verbal and written communication
  • Adaptability and flexibility
  • Creative problem solving
  • Task prioritization
  • Product knowledge

Statement

Competent and reliable young professional looking for opportunities to gain some valuable work experience within your company. Strong communication skills, ability to perform under pressure and to solve problems creatively.

Languages

English
Upper intermediate (B2)

Contact

Cainta, Rizal 1900

Education

Mandaluyong City

Timeline

Senior Logistics Associate

WNS Global Services
02.2023 - Current

Content Moderator

TaskUs, Inc.
03.2020 - 01.2023

Customer Service Associate

Concentrix CVG Philippines Inc.
07.2019 - 03.2020

Trainer SME

Sykes Asia, Inc.
09.2018 - 05.2019

Subject Matter Expert

Sykes Asia, Inc.
07.2018 - 09.2018

Customer Service Representative

Sykes Asia, Inc.
09.2017 - 07.2018

Some College (No Degree) - B.S in Architecture

Rizal Technological University

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WYATT HANDER VELASCO