Summary
Overview
Work History
Education
Skills
Character Reference
Affiliations
Timeline
Generic

WINIELYN DILOY

Upper Taloot, Argao, Cebu

Summary

Dedicated and experienced professional seeking a role in a stable organization to apply skills, expand expertise, and enhance operational efficiency and brand credibility. Committed to driving success and fostering growth, passionate about making a positive impact through dedicated work ethic and continuous professional development. Eager to contribute to a dynamic team environment and achieve mutual success.

Overview

8
8
years of professional experience

Work History

Team Leader

TDCX Ph Inc
06.2023 - 06.2025

Resolutions Support Ambassador

TDCX Ph Inc
06.2022 - 05.2023

Retention Customer Service Representative

Continuum Global Solutions
01.2022 - 06.2022

CSR - T-Mobile Retention Specialist

Eperformax Contact Centers and BPO
03.2021 - 01.2022

CSR - eBay M2M Escalation - Chat & Email

Eperformax Contact Centers and BPO
07.2020 - 02.2021

Subject Matter Expert - Acting Team Lead

Eperformax Contact Centers and BPO
06.2018 - 06.2020

CSR - eBay M2M Escalation

Eperformax Contact Centers and BPO
10.2017 - 05.2018

Education

Bachelor of Arts - Communication Arts

University of the Philippines Visayas (Tacloban College)
01.2016

High School - undefined

Sta. Rosa National High School
Sta. Rosa, Barugo, Leyte
01.2011

Elementary School - undefined

Sta. Rosa Elementary School
Sta. Rosa, Barugo, Leyte
01.2007

Skills

  • Computer literate
  • Effective at multi-tasking
  • Demonstrates patience in task execution
  • Effective interpersonal communication
  • Strong independent work skills
  • Systematic task planning
  • Proactive self-starter
  • Maintains high proficiency in English communication
  • Independent and collaborative worker
  • Leadership and Coaching skills

Character Reference

Shella Centino, Operations Manager, 09562930359, TDCX Ph Inc


Ma. Dalisay, Tudtud, Team Leader, 09989664243, Eperformax Contact Centers and BPO


Gelmar Agbu, Team Leader, 09760540601, Continuum Global Solutions

Affiliations

  • UP Triskelions Tacloban Unit (Active Member) 2015
  • UP Ideopraxist (Active Member) 2011
  • UP Daraygon (Active Member) 2011
  • Sta. Rosa de Lima Mission Station Youth — 2009

Timeline

Team Leader

TDCX Ph Inc
06.2023 - 06.2025

Resolutions Support Ambassador

TDCX Ph Inc
06.2022 - 05.2023

Retention Customer Service Representative

Continuum Global Solutions
01.2022 - 06.2022

CSR - T-Mobile Retention Specialist

Eperformax Contact Centers and BPO
03.2021 - 01.2022

CSR - eBay M2M Escalation - Chat & Email

Eperformax Contact Centers and BPO
07.2020 - 02.2021

Subject Matter Expert - Acting Team Lead

Eperformax Contact Centers and BPO
06.2018 - 06.2020

CSR - eBay M2M Escalation

Eperformax Contact Centers and BPO
10.2017 - 05.2018

Bachelor of Arts - Communication Arts

University of the Philippines Visayas (Tacloban College)

High School - undefined

Sta. Rosa National High School

Elementary School - undefined

Sta. Rosa Elementary School
WINIELYN DILOY