Gerald Sagarang
Team Leader
Marikina City, Metro Manila
Summary
To be able to apply the knowledge and skills I've learned about community organizing, working in the government and as a supervisor. To further hone skills and gain more experience in different fields.
Overview
7
7
years of professional experience
Work History
Team Leader
Telus International
09.2024 - Current
- Led cross-functional teams to enhance operational efficiency and service quality.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior team members, fostering professional growth and enhancing team collaboration.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Defined team performance standards, tracked goal progress, and delivered constructive feedback.
- Implemented process improvements that increased workflow efficiency within project timelines.
- Coordinated with stakeholders to align project goals with client expectations and deliverables.
Seconded Circle Leader
ProbeCX
09.2023 - Current
- Monitored team performance and provided feedback to enhance productivity and uphold quality standards.
- Collaborated with team to identify improvement areas and developed solutions based on analysis.
- Established performance expectations for the team and tracked progress towards goals, offering constructive feedback.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Customer Service Representative
ProbeCX
08.2022 - 08.2023
- Addressed customer inquiries and suggestions with professionalism, enhancing overall customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Listened actively to customers, resolved concerns promptly, and escalated critical issues to supervisor for timely resolution.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Identified and clarified customer issues, determining root causes to effectively resolve product or service complaints.
Legislative Staff
Coun. Matias John T. Defensor
07.2019 - 06.2022
- Assisted in legislative process for councilors and legislative officer, ensuring effective communication and collaboration among stakeholders.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Contributed to team success by providing support and guidance, fostering a cooperative and productive environment.
- Contributed to positive team environment by helping colleagues with their needs.
Education
Bachelor of Science - Community Development
University of The Philippines
Diliman, Quezon City06.2019
High School Diploma -
Marist School
Marikina Heights, Marikina City03.2012
Skills
- Project Coordination
- Stakeholder Engagement
- Team Development
- People Management
- Project evaluation
- Client Relations
- Attention to detail
- Problem-solving
- Work under pressure
- Team Player
- Conflict Management
- Computer Literate
Affiliations
- UP EURO (Euro-Filipino Understanding & Relations Organization)
- UP CDC (Community Development Circle)
References
- Jae Cyndee Demapanag, 09189489276, Supervisor, Telus International
- Lorenzo Baldia, 09089711872, Colleague, Telus International
- Caleb Ortega, 09625237380, Colleague, Telus International
Timeline
Team Leader
Telus International
09.2024 - Current
Seconded Circle Leader
ProbeCX
09.2023 - Current
Customer Service Representative
ProbeCX
08.2022 - 08.2023
Legislative Staff
Coun. Matias John T. Defensor
07.2019 - 06.2022
Bachelor of Science - Community Development
University of The Philippines
High School Diploma -
Marist School