WENNIEFRED TORRENTE
MANILA
Summary
Detail-oriented Fraud Risk and Chargeback Analyst with comprehensive experience in payment investigations, dispute resolution, and fraud mitigation. Proficient in leveraging tools such as Stripe, PayPal, MaxMind, Ethoca, and CDRN to detect suspicious activity and prevent financial losses. Skilled in CRM platforms including Zendesk, Kustomer and Salesforce, providing exceptional buyer support and resolving complex account or transactional issues.
Overview
9
9
years of professional experience
Work History
Fraud Risk & Chargeback Analyst | Buyer Support
Enshored Inc.
02.2022 - Current
- Developed reports summarizing chargeback activities for management review.
- Implemented process improvements to enhance dispute resolution timelines.
- Monitored compliance with payment processing regulations to mitigate risks.
- Utilized data analytics tools to track performance metrics and outcomes.
Travel Advisor
WNS Global Services Philippines
01.2021 - 10.2021
- - Delivered comprehensive travel support for domestic and international bookings.
- - Resolved booking issues and managed travel disruptions with accuracy and efficiency.
Technical Support Representative
Results Alaska Inc.
12.2019 - 03.2020
- Provided troubleshooting for hardware and software concerns.
- Documented resolutions for internal knowledge management.
- Provided recommendations for additional products and services to customers based on their needs and purchase history, aiming to increase sales and customer satisfaction.
Customer Service Representative
TTEC
09.2018 - 10.2019
- Managed high-volume customer interactions regarding billing and product inquiries.
- Consistently achieved key performance indicators for quality and customer satisfaction.
Customer Sales Representative
West Contact Services Inc. (Alorica)
09.2016 - 02.2018
- Promoted and sold telecom products and services, meeting sales targets.
- Maintained detailed records of all customer interactions.
Education
High School Diploma -
NAG IBA NATIONAL HIGH SCHOOL
ORIENTAL MINDORO03-2012
Skills
- Dispute resolution
- Payment processing
- Chargeback management
- Teamwork
- Customer service
- Reliability
Additional Information
Rubyee Marcelo
📱0995 533 24388 | ✉️rubyleemmarcelo@gmail.com
Aubrey Bilaoen
📱0917 307 4010 | ✉️aubrey.bilaoen@gmail.com
Kimberly Joyce Ilagan
📱0976 390 0388 | ✉️kimilagan863@gmail.com
Timeline
Fraud Risk & Chargeback Analyst | Buyer Support
Enshored Inc.
02.2022 - Current
Travel Advisor
WNS Global Services Philippines
01.2021 - 10.2021
Technical Support Representative
Results Alaska Inc.
12.2019 - 03.2020
Customer Service Representative
TTEC
09.2018 - 10.2019
Customer Sales Representative
West Contact Services Inc. (Alorica)
09.2016 - 02.2018
High School Diploma -
NAG IBA NATIONAL HIGH SCHOOL