Creative Arts: Photography
Floramille Van Impang
Summary
Dedicated professional with a solid background in customer service and dispute resolution. Known for strong negotiation skills and the ability to collaborate effectively with cross-functional teams to drive process improvements and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Fraud and Chargeback Analyst
TasksEveryDay
03.2024 - Current
- Analyzed chargeback disputes to ensure accurate resolutions aligned with company policies, improving compliance.
- Investigated disputed credit or debit card transactions.
- Minimized fraudulent claims by thoroughly reviewing transaction data and substantiating evidence provided by merchants or customers.
- Identified trends in fraud patterns, enabling proactive measures that mitigated risks in high-risk transactions or industries.,
- Collaborated with cross-functional teams to identify trends in chargeback data, which enhanced reporting accuracy and informed decision-making.
- Implemented process improvements that streamlined chargeback handling, reducing resolution time significantly.
- Leveraged strong negotiation skills to secure favorable outcomes for the company during disputes with issuing banks or card networks.
Payment Processing Analyst
Interactech Solutions
06.2023 - 01.2024
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Trained junior analysts on analytical methodologies and best practices.
Production Specialist
Wipro Technologies
03.2022 - 06.2022
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Provided accurate information regarding flight schedules, policies, and services to customers.
- Assisted passengers with check-in procedures and boarding processes, ensuring smooth travel experiences.
Education
Bachelor of Science - Bachelor of Secondary Education
University of The Visayas
Cebu City, Province Of Cebu, Philippines 04.2001 -
High School Diploma -
Infotech Development Systems Colleges, Inc.
Ligao, Province Of Albay, Philippines 04.2001 -
GED -
San Juan Elementary School
San Juan, Pilar, Cebu 04.2001 -
Skills
Fraud detection
Fraud prevention
Fraud analysis
Transaction monitoring
Dispute resolution
Payment processing
Microsoft office
Problem-solving abilities
Teamwork and collaboration
Customer service
Interests
Technology: Photo Editing
Technical Writing
Timeline
Fraud and Chargeback Analyst
TasksEveryDay
03.2024 - Current
Payment Processing Analyst
Interactech Solutions
06.2023 - 01.2024
Production Specialist
Wipro Technologies
03.2022 - 06.2022
Bachelor of Science - Bachelor of Secondary Education
University of The Visayas
04.2001 -
High School Diploma -
Infotech Development Systems Colleges, Inc.
04.2001 -
GED -
San Juan Elementary School
04.2001 -
Work Immersion/OJT Experience
- Student Teacher
University of the Visayas - Pardo Campus (2022)
- Student Assistant
Ligao West Central Elementary School - Poblacion (2018)