Lordwyne John Bathan
Senior Process Executive
Mandaluyong
Summary
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Project management professional with solid background in coordinating diverse projects and driving organizational success. Known for fostering team collaboration and delivering consistent results, adaptable to changing project needs.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
SENIOR PROCESS EXECUTIVE | PROJECT COORDINATOR
GOOGLE
09.2021 - Current
- Project creation and project approval
- Answering day-to-day stakeholders and vendor queries
- Performing Ad Hoc tasks relating to launch or projects
- Coordinate project status with multiple stakeholders promptly
- Provide real-time support to stakeholders on their day-to-day queries
- Proactively identify and report user issues & feedback through appropriate channels
- Effectively and judiciously escalate issue with clear communication
- Support the entire program by proactively providing valuable and timely insights for process improvement
- Serves customers by providing product and service information, and resolving products and service concerns
- Attracts potential customers by answering product inquiries
- Resolves product or service issues by clarifying the customers concerns, determining the cause and providing the best resolution
CUSTOMER/TECHNICAL EXPERT REPRESENTATIVE
SUTHERLAND GLOBAL
01.2019 - 01.2021
- Serves customer by providing product and service information and resolving products and service concerns
- Attracts potential customer by answering product inquiries
- Determines the steps and procedures taken to identify and resolve a problem
- Resolves product or service issues by clarifying the customers concerns, determining the cause and providing the best resolution
TECHNICAL SUPPORT REPRESENTATIVE
IBEX GLOBAL
04.2017 - 09.2018
- Identifies, investigates, and resolves user issues with computer software and hardware
- Answer calls from users with inquiries regarding mobile devices, connectivity, and similar related concerns regarding mobile phones
- Determines the steps and procedures taken to identify and resolve a problem
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
CUSTOMER SERVICE REPRESENTATIVE
TECH MAHINDRA
10.2016 - 04.2017
- Receiving calls, emails and customer escalations
- Take action and resolving service requests, investigating repeated service failures with the aim of eliminating them
- Day-to-day administrative tasks including maintaining the accuracy of database
- Building and maintaining strong internal an external stakeholder relationship
Education
BACHELOR OF SCIENCE - INDUSTRIAL ENGINEERING
Lyceum of The Philippines University
Batangas 05.2010 - 01.2012
Skills
- Effective communication
Timeline
SENIOR PROCESS EXECUTIVE | PROJECT COORDINATOR
GOOGLE
09.2021 - Current
CUSTOMER/TECHNICAL EXPERT REPRESENTATIVE
SUTHERLAND GLOBAL
01.2019 - 01.2021
TECHNICAL SUPPORT REPRESENTATIVE
IBEX GLOBAL
04.2017 - 09.2018
CUSTOMER SERVICE REPRESENTATIVE
TECH MAHINDRA
10.2016 - 04.2017
BACHELOR OF SCIENCE - INDUSTRIAL ENGINEERING
Lyceum of The Philippines University
05.2010 - 01.2012
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