Diane Marou Rodriguez

Provide a superior level of professional support to Medtronic customers and employees in a contact center. Direct calls between customers and Medtronic in-house employees and provide day-to-day message management between Health Care Providers and Medtronic field employees, via phone and other electronic means.

Attracts potential customers by answering product and service questions, suggesting information about other products and services. Processed and issued product orders and service upgrades for customers.

Tracks fraud cases and monitors progress to prevent or minimize financial loss to the company.

Works as an investigator to prevent identity theft.