Vince Zennah Torralba

Responsible for inbound call from Providers. Respond to general questions such as;

• Health Benefits
• Eligibility status/ issues
• Claim inquiries
• Authorization status or case update
• Create prior authorization

As healthcare advocate we ensure the confidentiality and security of our client's personal health information.

• Answered customer inquiries via phone, email, and chat.
• Provided accurate information about products and services to customers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
• Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
• Organized medical records for patient care plans and ensured accuracy.

• Monitored daily workflow to ensure adherence to established policies and procedures.
• Provided coaching and feedback on employee performance, encouraging professional development.