Summary
Overview
Work History
Education
Skills
References
Timeline
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Vince Zennah Torralba

Vince Zennah Torralba

Consolacion

Summary

Secure a Responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

16
16
years of professional experience

Work History

Provider Service Advocate

OPTUM GLOBAL
10.2022 - 09.2025
  • Responsible for inbound call from Providers. Respond to general questions such as;
  • Health Benefits
  • Eligibility status/ issues
  • Claim inquiries
  • Authorization status or case update
  • Create prior authorization
  • As healthcare advocate we ensure the confidentiality and security of our client's personal health information.

Costumer Service Representative

TECHMAHINDRA
11.2016 - 08.2022
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Team Leader

NIVEN CALL CENTER
12.2015 - 05.2016

Health Care Assistant

GRAHAM BAY COURT
04.2009 - 04.2012
  • Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
  • Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
  • Organized medical records for patient care plans and ensured accuracy.

Education

Health & Social Care NVQ 2&3

WAVE LTD BIRMINGHAM UK
04.2012

Medical Technology

SOUTHWESTERN UNIVERSITY
03.2000

Bachelor of Science - Commerce Major In Banking & Finance

Holy Name University
03.1998

Social Care

UHA CAREGIVER TRAINING
Cebu City, Province Of Cebu, Philippines
12-2008

Skills

  • Communication
  • Time management
  • Problem-solving
  • Leadership Skills
  • Active listening
  • Team work
  • Computer

References

Sean, Mejares, COACH-OPTUM, sean.mejares@gmail.com, +639294831123

Timeline

Provider Service Advocate

OPTUM GLOBAL
10.2022 - 09.2025

Costumer Service Representative

TECHMAHINDRA
11.2016 - 08.2022

Team Leader

NIVEN CALL CENTER
12.2015 - 05.2016

Health Care Assistant

GRAHAM BAY COURT
04.2009 - 04.2012

Bachelor of Science - Commerce Major In Banking & Finance

Holy Name University

Health & Social Care NVQ 2&3

WAVE LTD BIRMINGHAM UK

Medical Technology

SOUTHWESTERN UNIVERSITY

Social Care

UHA CAREGIVER TRAINING

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Vince Zennah Torralba