Victor Ngoy
Pasig, Metro Manila,00
Summary
Proven Bilingual Financial Analyst with a track record of enhancing business operations through meticulous financial document review and vendor relationship management at Allsectech Manila Inc. Excelled in high-stress customer service roles at Telus International, boosting loyalty through empathetic conflict resolution. Skilled in Microsoft Excel and analytical research, demonstrating exceptional attention to detail and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Bilingual Financial Analyst
Allsectech Manila Inc.
10.2021 - Current
- Ensured compliance with regulatory requirements through diligent review of financial documents and reports.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
Customer Service Representative
Telus International
10.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - International Economics And Trade
Zhejiang Sci-Tech University
China 01-2019
Skills
- Microsoft Excel
- Financial and operational reporting
- Financial statement analysis
- Excellent attention to detail
- Advanced computer skills
- Analytical research
Languages
French
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Bilingual Financial Analyst
Allsectech Manila Inc.
10.2021 - Current
Customer Service Representative
Telus International
10.2019 - 08.2021
Bachelor of Science - International Economics And Trade
Zhejiang Sci-Tech University
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