VICTOR NGOY
Pasig
Summary
Proven Bilingual Financial Analyst with a track record of enhancing business operations through meticulous financial document review and vendor relationship management at Alldigi tech Manila Inc. Excelled in high-stress customer service roles at Telus International, boosting loyalty through empathetic conflict resolution. Skilled in Microsoft Excel and analytical research, demonstrating exceptional attention to detail and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Bilingual Financial Analyst
Alldigi Tech Manila Inc.
Manila, Metro Manila, Philippines
10.2021 - 07.2025
- Responsible for regularly working on accounts payable and receivable for France and Canada-based vendors (in either French or English)
- Ensured compliance with regulatory requirements through diligent review of financial documents and reports.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Conducted detailed financial analysis to identify and evaluate changes in operations.
- Analyzed financial data to identify trends and support strategic decision-making.
- Developed comprehensive financial models for forecasting and budgeting processes.
Customer Service Representative
Telus International
Manila, Metro Manila, Philippines
10.2019 - 08.2021
- Responsible for regularly communicate via inbound and outbound calls with French and Canadian-based clients (in either French or English)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Performance Manager
Men's Health Clinic
Vancouver Canada (Remote)
02.2019 - 07.2019
- Responsible for regularly checking in on Canada-based patients (in either French or English)
- Monitor the patients' medication supply, dosage, and intake, which includes placing medication orders and liaising with the compounding pharmacies for the dispatch
- Serve as the liaison between the patient and the doctor, as well as coordinating doctor scripts and booked appointments
- Responsible for providing options to the patient when extending their program
- Ensure Sales targets are met
- Perform Ad hoc tasks as required
- Identify the patient's needs and making program recommendations
- Communicate clear and concise program information to patients
- Maintain a high standard level of relationship and professionalism
- Contributing to team effort by accomplishing related results as needed
- Always maintain a positive, empathetic, and professional attitude towards our patients
- Manage patient calls and appointments promptly and effectively
- Patient account management—to process customer accounts; maintain records of patient interactions, and ensure details are updated accurately and properly endorsed.
- Led performance improvement initiatives, enhancing patient experience and operational efficiency.
- Mentored staff in best practices for patient engagement and service delivery.
Education
Bachelor of Science - International Economics and Trade
Zhejiang Sci-Tech University
01.2019
Skills
- Microsoft Excel
- Financial statement analysis
- Advanced computer skills
- Financial and operational reporting
- Excellent attention to detail
- Analytical research
- Financial management
- Data collection & research
- MS office suite
- Variance analysis
- Research and data analysis
- Flexible team player
- Statistical analysis
- Data analysis
- Superior time management
- Documentation skills
- Financial software
- Comparative analysis
LANGUAGES
French - Bilingual or Proficient (C2)
Chinese (Mandarin) - Intermediate (B1)
English - Bilingual or Proficient (C2)
Timeline
Bilingual Financial Analyst
Alldigi Tech Manila Inc.
10.2021 - 07.2025
Customer Service Representative
Telus International
10.2019 - 08.2021
Performance Manager
Men's Health Clinic
02.2019 - 07.2019
Bachelor of Science - International Economics and Trade
Zhejiang Sci-Tech University