Open To Work
VHEA ANGEL DAYDAY
VIRTUAL ASSISTANT
Linao, Minglanilla, Cebu,CEB
Work Preference
Summary
Motivated Virtual Assistant experienced in delivering reliable virtual support and fostering teamwork. Demonstrated strong communication, computer, and administrative skills while adapting to new systems and processes. Committed to contributing positively to remote teams and driving successful outcomes.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
SUBJECT MATTER EXPERT
Concentrix CVG Inc.
01.2023 - Current
- Acted as the knowledge base of the team and confirmed parameters were met. Coordinated team meetings to enhance communication and track attendance.
- Resolved complex customer issues, applying product knowledge and company procedures.
- Coached agents on call handling, documentation standards, and resolution steps.
- Reviewed interactions for compliance, accuracy, and service quality.
CHAT SUPPORT REPRESENTATIVE/ RESOLUTIONS BACK END
Teletech Inc.
01.2019 - 01.2022
- Delivered customer service for a retail company focused on computers and printers. Assisted in sales and customer service, along with back technical support. Served as subject matter expert for the team. Managed back office operations for returns and order issues.
- Resolved customer inquiries via live chat, providing accurate product, billing, and account support.
- Documented interactions in CRM systems, maintaining clear case notes and resolution history.
- Escalated complex issues to specialized teams while preserving customer context and service continuity.
CUSTOMER SERVICE REPRESENTATIVE
Teletech Inc.
01.2018 - 01.2019
- Functioned as a unified service team handling telecommunications billing, customer service, technical support, and sales.
- Resolved inbound customer inquiries with accurate product, billing, and service support.
- Documented call details and case notes in CRM systems for consistent follow-up.
- De-escalated upset customers using empathetic communication and policy-based solutions.
HR STAFF
Salon de Rose
01.2017 - 01.2018
- Executed basic hiring procedures
- Conducted training for new hires to facilitate smooth onboarding and integration
- Updated employee 201 files
ESL TEACHER
Cebu Doctors' University
01.2015 - 01.2016
- Taught Korean students specifically in their reading comprehension.
- Designed ESL lessons aligned with university curriculum and student language proficiency needs.
- Facilitated interactive speaking, listening, reading, and writing activities for diverse learner groups.
- Assessed student performance and adjusted instruction to strengthen language comprehension and fluency.
Education
Bachelor of Science - Psychology
Cebu Institute of Technology - University
Natalio B. Bacalso Ave, Cebu City, 6000 Cebu03-2018
Skills
Customer Support
Team Management
Coaching techniques
Strong analytical skills
Problem resolution
Strategic thinking
Process improvement
Time management
Microsoft Office
Online Tools
Teamwork and collaboration
Multitasking
Attention to detail
Verbal communication
Written communication
Active listening
Active listening
Certification
Certificate in Professional Education
Timeline
SUBJECT MATTER EXPERT
Concentrix CVG Inc.
01.2023 - Current
CHAT SUPPORT REPRESENTATIVE/ RESOLUTIONS BACK END
Teletech Inc.
01.2019 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
Teletech Inc.
01.2018 - 01.2019
HR STAFF
Salon de Rose
01.2017 - 01.2018
ESL TEACHER
Cebu Doctors' University
01.2015 - 01.2016
Bachelor of Science - Psychology
Cebu Institute of Technology - University