Summary
Work History
Education
Skills
Timeline
Work Preference
Overview
CustomerServiceRepresentative
Open To Work
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Jelrose Requiso

Davao,davao del sur

Summary

I am a motivated and adaptable professional with experience as a licensed teacher, Customer Support Representative, and Subject Matter Expert. My background has strengthened my communication, problem-solving, organization, and leadership skills. As a teacher, I developed the ability to communicate effectively, manage diverse needs, and create a positive learning environment. In customer support, I gained hands-on experience assisting customers, resolving concerns, and providing efficient and empathetic service. As a Subject Matter Expert, I supported team members by sharing knowledge, providing guidance, and helping maintain quality and performance standards. I am a fast learner, detail-oriented, and committed to delivering high-quality results while continuously developing my skills and contributing to the success of the organization.

Work History

Subject Matter Expert

Alorica
Matina IT Park, Davao City, Philippines
11.2025 - 12.2026
  • Served as a Subject Matter Expert (SME), providing guidance and support to customer service representatives on complex customer concerns and processes.
  • Assisted representatives with troubleshooting, account-related issues, policy clarification, and appropriate resolution procedures.
  • Provided real-time support and coaching to help improve case handling, accuracy, and customer experience.
  • Reviewed escalated concerns and collaborated with relevant teams to ensure accurate and timely resolutions.
  • Shared process updates, best practices, and product knowledge with team members to improve overall performance.
  • Monitored case handling and provided constructive feedback to help representatives meet quality and performance standards.
  • Maintained professionalism and strong communication while supporting both customers and internal team members in a fast-paced environment.

Customer Service Representative

Alorica
Matina IT Park, Davao City, Philippines
10.2024 - Current
  • Investigate and resolve customer concerns related to billing, services, and deliveries with accuracy and efficiency.
  • Handle customer inquiries and complaints promptly, providing clear, professional, and effective solutions.
  • Anticipate customer needs and deliver personalized support to enhance satisfaction and overall service experience.
  • Follow up on resolved concerns to ensure customer satisfaction and maintain high service standards.
  • Maintain accurate records of customer interactions, case details, and resolutions to support effective case management.
  • Collaborate with internal teams to address complex concerns and ensure timely and appropriate resolutions.

Customer Service Representative

Alorica
Matina IT Park, Davao City, Philippines
10.2024 - 02.2025
  • Provided professional and empathetic customer support by addressing inquiries, concerns, and service-related issues.
  • Assisted customers through troubleshooting, account management, billing, payment, and service-related concerns.
  • Communicated solutions clearly while maintaining a positive and customer-focused experience.
  • Escalated complex cases to the appropriate team when further assistance or investigation was required.
  • Documented customer interactions and actions taken accurately to ensure proper case handling and follow-up.
  • Maintained professionalism, patience, and efficiency while handling multiple customer concerns in a fast-paced environment.

Education

Bachelor of Secondary Education Major in Values Education - Secondary Education And Teacheing

Christian Colleges of Southeast Asia
Don Julian Rodriguez Sr. Ave., Ma-a, Davao City
06.2026 - 07.2026

Skills

Skills
  • Customer Service
  • Customer Support
  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Problem Solving
  • Troubleshooting
  • Account Management
  • Billing Support
  • Technical Support
  • Communication
  • Active Listening
  • Conflict Resolution
  • Case Management
  • Escalation Management
  • Quality Assurance
  • Coaching & Mentoring
  • Team Support
  • Process Improvement
  • Product Knowledge
  • Multitasking
  • Time Management
  • Attention to Detail
  • Critical Thinking
  • Adaptability
  • Professional Communication
  • Shipping and logistics
  • Order processing
  • Credit card payment processing
  • Live chat support
  • Refund management
  • Order fulfillment
  • Retail store support
  • Technical support
  • Technical troubleshooting
  • Call center experience

Top skills to highlight:
Customer Service Problem Solving Technical Support Communication Troubleshooting Complaint Resolution Coaching & Mentoring Case Management Conflict Resolution Team Support

Timeline

Bachelor of Secondary Education Major in Values Education - Secondary Education And Teacheing

Christian Colleges of Southeast Asia
06.2026 - 07.2026

Subject Matter Expert

Alorica
11.2025 - 12.2026

Customer Service Representative

Alorica
10.2024 - Current

Customer Service Representative

Alorica
10.2024 - 02.2025

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Client Support SpecialistJunior Virtual AssistantEmail Support SpecialistChat Support SpecialistAdministrative Assistant

Work Type

Full TimePart TimeContract WorkSeasonal Work

Location Preference

RemoteHybrid
Location: DavaoSan Fernando, CATexasNew York, NYFlorida, NY
Open to relocation: No

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Overview

2
2
years of professional experience

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Jelrose Requiso