Verlie Ann Abano
Quezon City, Metro Manila
Summary
Dynamic Customer Service Professional with a proven track record at Manulife Business Processing Services, excelling in payment processing and de-escalation techniques. Adept at delivering exceptional support and tailored solutions, enhancing customer satisfaction and loyalty. Committed to quality assurance and fostering positive client relationships in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Professional
Manulife Business Processing Services
10.2021 - 04.2025
- Assisted customers by answering questions and responding to inquiries.
- Educated customers about billing, payment processing, provide coverage and benefits information and claim status regarding customer's health and life insurance .
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Sykes Asia
06.2016 - 09.2021
Education
Bachelor of Science - Marketing Management
New Era University
Quezon City, Philippines08-2022
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
Accomplishments
- Provided adequate support as a SME (Subject Matter Expert)
- Supervised team as a temporary Team Leader in my previous company
Timeline
Customer Service Professional
Manulife Business Processing Services
10.2021 - 04.2025
Customer Service Representative
Sykes Asia
06.2016 - 09.2021
Bachelor of Science - Marketing Management
New Era University
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