Dianne Charmaine A. Ylagan
Premium Associate
Summary
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Premium Associate
Manulife Business Processing Services
01.2023 - Current
- Handle Unique or client specific processing requirements
- Allocate work assignments for the team
- Improved team collaboration by initiating regular coordination meetings.
- Worked to meet or exceed target scores and maintain being one of the top performers of the team.
Customer Support
Playtronica
12.2020 - Current
- Achieved measurable improvements in customer satisfaction by implementing superior customer support strategies.
- Provided exceptional customer support by addressing inquiries promptly, tracking orders diligently, and providing updates proactively.
- Provided exceptional customer support to internal teams, addressing technical issues swiftly and accurately.
Freelance Proofreader for Manhwas
Various Scanlation Sites
10.2021 - 11.2023
- Improved document accuracy by meticulously proofreading and editing newly translated Manhwas
- Facilitated timely project completion with efficient task prioritization and time management skills.
- Collaborated with translators and editors to improve overall content clarity and readability.
Customer Service Representative
Telus International Philippines
05.2015 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Online English Teacher
YBM PNT, Inc.
08.2014 - 02.2015
- Worked with students between ages 5 and 17 on grammar, pronunciation and sentence construction.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
Quality Assurance Inspector
GTGF Food Corp.
02.2014 - 06.2014
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Ensured compliance with industry standards by diligently following inspection protocols.
- Performed visual inspections and non-destructive tests where appropriate.
- Conducted thorough testing of raw materials to ensure their suitability for use in manufacturing high-quality products.
Barista
Chef Paul's
12.2013 - 02.2014
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and other machines to create beverages and foods as ordered.
Research and Development Intern
The Food Groups
04.2013 - 06.2013
- Created clear and concise reports summarizing key research findings, facilitating effective communication across teams.
- Enhanced experimental designs with thorough background research on relevant scientific theories and principles.
- Utilized cutting-edge laboratory equipment to conduct experiments, maintaining accurate records of procedures and results.
- Optimized experimental protocols through iterative improvements based on collected data, ensuring reliable results throughout the research process.
Education
Bachelor of Science - Food Technology
Polytechnic University of The Philippines
Sta. Mesa, Manila 01.2009 - 2013.01
Skills
MS office
Computer skills
Problem-solving abilities
Time management
Customer service
Team collaboration
Adaptability and flexibility
Attention to detail
Collaborative teamwork
Certification
PASTrack Quality Analyst Track
Personal Information
- Age: 32
- Date of Birth: 02/21/93
- Nationality: Filipino
- Marital Status: Single
Timeline
PASTrack Quality Analyst Track
11-2024
Premium Associate
Manulife Business Processing Services
01.2023 - Current
Freelance Proofreader for Manhwas
Various Scanlation Sites
10.2021 - 11.2023
Customer Support
Playtronica
12.2020 - Current
Customer Service Representative
Telus International Philippines
05.2015 - 01.2020
Online English Teacher
YBM PNT, Inc.
08.2014 - 02.2015
Quality Assurance Inspector
GTGF Food Corp.
02.2014 - 06.2014
Barista
Chef Paul's
12.2013 - 02.2014
Research and Development Intern
The Food Groups
04.2013 - 06.2013
Bachelor of Science - Food Technology
Polytechnic University of The Philippines
01.2009 - 2013.01
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