Venus Gundran
Independent Contractor
Bauang
Summary
Im Venus Gundran, skilled virtual assistant with 2+ years of experience providing comprehensive administrative support to executives and entrepreneurs. Proficient in managing calendars, arranging travel, coordinating meetings and handling confidential information and also editing photos. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Call Center Agent
Sitel
San Fernando La Union
05.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Canva Editor
Blackfriday Marketing
Tagaytay
08.2022 - 04.2023
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Pitched content strategies and managed asset acquisition.
Education
Specialist In Psychology - Psychology
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
San Fernando La Union 05.2021 - Current
Skills
Documentation and reporting
Typing [Number] wpm
Quality assurance
Answering questions
Call center operations
Customer support
Client communication
E-commerce
Customer service optimization
[Language] fluency
Graphics
Video Editing
Digitizing
Ilocano, English, Filipino, Tagalog
I can speak 3 languages and can help you with your clients when you cant understand each other
Timeline
Call Center Agent
Sitel
05.2023 - 11.2023
Canva Editor
Blackfriday Marketing
08.2022 - 04.2023
Specialist In Psychology - Psychology
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
05.2021 - Current