Carmela Palmes Carreon
Taguig City
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Agent
Foundever
07.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Business Owner
C's Printworks
08.2021 - Current
- Design Leadership: Directed the creation of unique designs for print and souvenir products, leveraging graphic design tools to meet client and market demands
- Supplier & Inventory Management: Managed supplier relations and inventory, ensuring quality supplies while optimizing stock levels
- Marketing & Sales: Boosted revenue through innovative marketing strategies and sales initiatives, increasing brand visibility
- Customer Service Excellence: Maintained high customer satisfaction by delivering personalized services and incorporating feedback into product improvement of the products
- Fulfills jobs for document duplication, printing, finishing, binding, lamination, and other processes
Marketing Assistant (AutoLoans Department)
BDO Unibank, Inc.
06.2017 - 07.2021
- Campaign Support: Assisted in the development and execution of targeted auto loan marketing campaigns, leveraging data analytics to refine strategies and reach potential customers effectively
- Market Research: I conducted comprehensive market research to identify trends, customer needs, and competitive offerings, which informed the creation of compelling auto loan products
- Material Creation & Distribution: Collaborated in the design and dissemination of marketing materials, including brochures, emails, and social media content, to promote auto loan services
- Customer Engagement: Engaged with customers through various channels to gather feedback, answer inquiries, and guide them through the auto loan application process, enhancing customer experience and satisfaction
- Performance Tracking: Monitored and reported on the performance of marketing campaigns, utilizing metrics to assess effectiveness and identify areas for improvement
Soar and Explore Attendant
WonderWorks LLC
03.2014 - 06.2014
- Safety Briefings: Conducted comprehensive safety orientations for participants, ensuring they understand and adhere to all safety protocols before engaging in the ropes course activities
- Equipment Maintenance & Inspection: Regularly inspected and maintained ropes course equipment, including harnesses and helmets, to ensure they meet safety standards and prevent accidents
- Participant Assistance: Provided hands-on assistance to participants, offering guidance and support throughout the course to ensure a safe and enjoyable experience
- Emergency Response: Prepared to respond quickly to emergencies, administering first aid and coordinating with emergency services when necessary to ensure participant safety
- Course Supervision: Actively monitored participants during course activities, enforcing rules and intervening when necessary to maintain a safe environment
Education
Bachelor of Science - Business Administration
West Visayas State University
La Paz Iloilo City, Iloilo01.2015
Secondary Education Degree -
Mary Immaculate Academy
Calinog, Iloilo01.2011
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Data entry
- Documentation and reporting
- System documentation
Certification
Civil Service Examination - Professional, 05/03/15, Civil Service Commission
Training
- 12th AME Regional Marketing Management, 11/01/11, WVSU Auditorium, La Paz Iloilo City, Philippines, 5000
- MBA for Entrepreneurs, 10/01/11, CAP Auditorium, Iloilo City
Timeline
Call Center Agent
Foundever
07.2024 - Current
Business Owner
C's Printworks
08.2021 - Current
Marketing Assistant (AutoLoans Department)
BDO Unibank, Inc.
06.2017 - 07.2021
Soar and Explore Attendant
WonderWorks LLC
03.2014 - 06.2014
Bachelor of Science - Business Administration
West Visayas State University
Secondary Education Degree -
Mary Immaculate Academy
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