Open To Work
Vanessa Aubrey Paredes
Global Commerce Enterprises
Mogpog,Marinduque
Work Preference
Job Search Status:
Open to work
Desired Job Title
Shopify Product listerChat Support Representative
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$5/hr
Important To Me
Work-life balanceFlexible work hoursWork from home optionCompany CultureCareer advancement
Summary
Detail-oriented Shopify Product Lister experienced in managing high-volume e-commerce listings and optimizing product content. Achieved consistent and polished listings through expertise in data entry, image editing, and quality assurance. Focused on delivering accurate product information and enhancing overall listing quality.
Work History
Shopify Product Lister
2 Years 6 Months- Created accurate product listings with optimized titles, descriptions, and attribute data.
- Reviewed product images, specifications, and SKUs for accuracy.
- Standardized catalog content to maintain consistency across categories and marketplace channels.
- Updated pricing, inventory details, and availability status within listing systems.
- Managed 30–70 Shopify product listings daily through copy and manual listing.
- Followed SOPs to ensure accurate product data, formatting, categorization, and quality.
- Created and updated product size charts, descriptions, pricing, variants, and specifications.
- Uploaded, downloaded, and maintained product information with high accuracy.
- Edited and optimized product images using Canva.
- Managed translation and localization of product content using ChatGPT, Gemini, DeepSeek, Google Translate, and DeepL.
- Performed quality checks on product titles, descriptions, images, pricing, and formatting prior to publishing.
- Managed Shopify, Kopy Poky, Canva, ChatGPT, Gemini, DeepSeek, Google Translate, and DeepL tools for digital content workflows.
CUSTOMER SERVICE REPRESENTATIVE (SWITCHBOARD)
6 Months- Assisted customers through phone, chat, and email support channels with clear, professional communication.
- Resolved billing, account, and service inquiries using scripted call handling procedures.
- Verified account details and authenticated customers before processing service requests.
- Documented customer interactions accurately in CRM systems to maintain complete case records.
- Escalated complex issues to appropriate teams while maintaining ownership of customer follow-up.
- Managed high call volumes with professional assistance Achieved 95% first-contact resolution rate Improved company directory accuracy
Customer Service Representative Agent
3 Months- Responded to customer inquiries through phone, email, and chat with accurate, timely support.
- Resolved billing, account, and service concerns while maintaining professional communication standards.
- Escalated complex issues to appropriate teams and followed through until resolution.
- Documented customer interactions and case details in CRM systems for accurate tracking.
- Handled inbound calls for floral delivery services Managed multiple tasks while maintaining service quality
Education
Bachelor of Science - Mass Communications
High School Diploma
Skills
Shopify Product Listing
E-commerce Data Entry
Product Image Editing (Canva)
Customer Service & Call Handling
Quality Assurance & Data Accuracy
AI Tools & Content Translation
Timeline
Shopify Product Lister
Global Commerce Enterprises
01.2024 - 07.2026Read More
CUSTOMER SERVICE REPRESENTATIVE (SWITCHBOARD)
Startek Philippines, Inc.
01.2012 - 07.2012Read More
Customer Service Representative Agent
EPLDT Ventus
01.2010 - 04.2010Read More
Pamantasan Ng Lungsod Ng Maynila
Bachelor of Science from Mass Communications
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St. Mary's College of Marinduque
High School Diploma
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