Melody Aquino

• Ensure accurate and up-to-date product listings on Printify (Print-on-demand platform) and integrate that to Shopify store
• Product research and creation that includes generating product title and descriptions using ChatGPT or Shopify Magic
• Adding of products tags and keywords
• Creating mockup images and videos for the products using Placeit, Creative Fabrica and/or Canva
• Product design and editing through Canva
• Creating marketing materials and promos
• Basic web design and shop customization (Shopify theme)
• Competitors’ Price Analysis and Pricing of Products
• Responding to customers’ inquiries (Shopify store and social media pages)

• Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
• Enhanced customer loyalty through targeted social media campaigns that showcased new products or offered exclusive promotions tailored to individual preferences.
• Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
• Streamlined order processing for faster delivery times, resulting in repeat business from satisfied customers.
• Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in the online store.
• Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.
• Reduced shipping costs by optimizing packaging materials and methods while maintaining product protection standards during transit.
• Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
• Responded to customer issues and resolved complaints by leveraging expert knowledge.

• Managed two (2) Fiverr accounts
• Managed the company's Facebook business accounts
• Responsible for handling of customers inquiries, processing orders and resolving customer complaints and disputes
• Processing daily orders
• Collaborating work and submitting the order to the designated person, ensuring that the work is done within the time frame and submitting the completed work to the customer.
• Email management
• Processing of payroll
• Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
• Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
• Boosted team morale with proactive communication skills that fostered a positive work environment.
• Elevated client experience by providing timely customer support via emails, Fiverr message, and live chat platforms.

Greenwich is under Jollibee Foods Corp. which is a leading fast food restaurant in the Philippines

Manpower Management

• Hiring process including interview of applicants, processing new employee documents and training
• Conducting employee skills review and assessment
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Monthly payroll report

• This includes checking of employee's timecards, encoding total hours of work and submitting the report to the accounting dept.

Daily employee work schedule

• Plotting of employees' work schedule per week
• Managing work hours of each employee based on the projected labor hours per day
• Ensuring employee has at least 1 day off per week

Marketing and Customer relations

• This includes ensuring all products and merchandise are according to company's standard
• Executing roll out of new product launch
• Conducting competitor's check every 3 months
• Re-training of frontliner crew (cashiers and dining crew)