Vanessa Moralde
Calbayog City
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Ticket Agent
Philippine Airline
Calbayog city
06.2012 - 03.2016
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Monitored ticket sales and provided detailed reports to management.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Checked baggage at gate and loaded onto ramp.
Education
Bachelor of Science in Hotel And Restaurant Manage -
Northwest Samar State University
06.2008 - 03.2012
Skills
Friendly and professional communications
Check-in procedures
Reservation management
Booking issues
Travel bookings
Telephone reservations
Hotel accomodations
Active Listening
Timeline
Ticket Agent
Philippine Airline
06.2012 - 03.2016
Bachelor of Science in Hotel And Restaurant Manage -
Northwest Samar State University
06.2008 - 03.2012