Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angelica De Los Angeles

Angelica De Los Angeles

Criminologist
Calbayog City

Summary

Customer-oriented Reservation Agent with over Number years of experience in Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
12
12
years of post-secondary education

Work History

Ticket Agent

Grandtours Terminal
Calbayog City
10.2020 - 06.2022
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Checked baggage at gate and loaded onto ramp.

OPPO Promoter (Sales Promoter)

OPPO
Calbayog City
02.2018 - 08.2020
  • Motivated team members to meet and exceed sales targets.
  • Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.
  • Learned about competitors' products and consumers' interests to answer questions and provide more complete information.

Education

College Grduate - Bachelor of Science in Criminology

Northwest Samar State University
Rueda St. Calbayog City
06.2013 - 03.2017

Highschool -

Christ The King College
Magsaysay Blvd. Calbayog City
06.2009 - 03.2013

Elementary -

Calbayog Pilot Central School
Brgy. Central Calbayog City
06.2004 - 03.2009

Skills

[Type] planning and scheduling

[Type] software knowledge

Friendly and professional communications

Basic computer skills

Reservation management

Information assistance

Friendly service mentality

Timeline

Ticket Agent

Grandtours Terminal
10.2020 - 06.2022

OPPO Promoter (Sales Promoter)

OPPO
02.2018 - 08.2020

College Grduate - Bachelor of Science in Criminology

Northwest Samar State University
06.2013 - 03.2017

Highschool -

Christ The King College
06.2009 - 03.2013

Elementary -

Calbayog Pilot Central School
06.2004 - 03.2009
Angelica De Los AngelesCriminologist