Vanessa Lorenzo

Ownership of the quality assurance day to day activities for a specific project/scrum by supporting and implementing quality systems in areas of documentation, manual functionality testing and validation, bug management and working closely with the Product Owners and Dev Engineers to align strategies towards building bug free and quality software products and develops automated test cases and communicates quality metrics effectively to ensure the high quality of enterprise platforms.

• Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
• Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
• Managed the creation of detailed test plans, ensuring clear expectations for project deliverables and timelines.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Identified opportunities for process improvements, significantly reducing operational costs and increasing efficiency.
• Collaborated with cross-functional teams to identify software defects and provide feasible solutions.
• Documented testing procedures for developers and future testing use.
• Documented nonconforming material and reported to appropriate team leaders for review and assessment.
• Adapted procedures to mitigate issues and improve deficiencies.
• Designed effective test cases to accurately assess product functionality and reliability.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Created requirements for milestones and monitored completion of tasks for QA team.
• Established strong relationships with stakeholders to facilitate collaboration and open communication throughout the development process.
• Reviewed functional specifications documents to ensure accurate test coverage for new features or enhancements.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Kept scripts and test cases updated with current requirements.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Drove company revenue by handling Partner orders, sending delivery request to warehouse, monitoring arrival of deliveries up to invoicing.
• Managed inbound and outbound and outbound calls to ensure customer satisfaction and retention.
• Provided expert guidance on product features and functionalities to assist partners in maximizing their use of the platform.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Developed and maintained strong working relationships with professionals within assigned territory.
• Developed strong relationships with partners, resulting in increased trust and long-term business growth.
• Helped maintain process improvements within the Partner Support team, leading to streamlined workflows and enhanced efficiency levels by participating in User Acceptance Testing of new process and functionality enhancements.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.
• Organized and detail-oriented with a strong work ethic.