John Cristopher Galicia
Software Quality Assurance Engineer
Guimba
Summary
Software Quality Assurance Engineer certified in ISEB, ISTQB Certified Tester, Accenture Certified Application Tester, Accenture Certified Test Designer. Creates and executes manual software test plans and scripts, uses bug tracking system to document software defects and delivers thorough QA testing reports. Detailed professional dedicated to identifying and resolving common software problems. I worked as a Test Engineering Senior Analyst in Accenture for more than 6 years. My prior projects include being a functional tester from various Accenture Internal projects on the past 4 years and in a retail client as part of the Incident management team. This includes being a functional tester on 4 of the tools being used in Accenture. In addition, I worked as a New Product Introduction Engineer for more than a year prior working in Accenture.
Overview
16
16
years of professional experience
Work History
Senior Software Quality Assurance Engineer
SWITCH AUTOMATION PHILIPPINES INC
Unit 214-215 2/F Commercenter, Commerce Avenue Cor. Filinvest Alabang And East Asia Drive Filinvest
06.2020 - Current
- Created and executed manual/automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes.
- Interacted with software application developers and customer service teams to clarify design specifications, test requirements, and address defect resolutions.
- Identified development issues by BlackBox, Functional and Non Functional testing techniques .
- Troubleshot with end-users and development teams to reproduce, investigate and debug software.
- Used Microsoft Azure, Selenium and Cucumber to create and execute automated test scripts.
- Used Microsoft Azure to report, track and monitor defects.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Completed in-depth usability testing on the different web browsers.
- Advised developers on problems with databases, performance and other issues.
- Kept scripts and test cases updated with current requirements.
- Built automated test scripts to handle repetitive software testing work.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Test Engineering Senior Analyst
ACCENTURE INC.
Accenture, Mandaluyong City, Philippines
06.2011 - 11.2017
- Designed test, developed procedures for testing products and devised processes for assuring quality production.
- Developed and maintained defect databases for known issues.
- Kept scripts and test cases updated with current requirements.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Advised developers on problems with databases, performance and other issues.
- Incorporated delivery requirements into planning of testing schedules.
- Designed and reviewed test cases using a standard test methodology.
- Conducts test planning using test design techniques.
- Performed test execution & defect reporting for different test phases (Product, /Integration/Assembly/Component test).
- Captured defects and contributed to defect management.
- Used Accenture test assets that help in increasing test quality and productivity
- Involved in Functional testing across different technologies supporting application-under-test
- Participated in test metrics analysis.
- SME for an iOS mobile application in one project.
- Helped/mentored junior associates in the team.
- Assigned as the Project’s Business and Continuity Management Coordinator.
Technical Assistant
Office Of The Sangguniang Bayan - Guimba, Nueva Ecija, Philippines
Guimba, Nueva Ecija, Philippines
02.2010 - 08.2010
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Prepared presentations and other materials for meetings.
- Provided technical guidance and support to council members.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Repaired hardware infrastructure using hand tools and components.
- Provides technical support to the Sangguniang Bayan Secretary for the documents needed in the Regular Session of the Sanggunian.
New Product Introduction Engineer
Wistron Infocomm Corporation
No. 4 Rizal Highway Corner Aim High Avenue, 2222 Subic Bay Freeport Zone Zambales
06.2008 - 01.2010
- Responsible in preparing and modifying/evaluating test programs to every new motherboard model. Notebook, Desktop, Server and PDA’s.
- Study/modify and analyze testing flow SOP and implement it to the production area.
- Implement the modified test program in the Novell environment for the production testing operation.
- Responsible for demonstrating every new model test program before the motherboard is sent to the production area for full testing and repair.
- Co-work with Taiwan NPI Team with regards to test program issues and customer complain quality issues.
- Technical support to the whole production area with regards to PC software and hardware installation problem.
- Responsible for maintaining/updating motherboard BIOS and firmware.
- Handles 8 production lines for every motherboard testing process.
- Network and System Administrator.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Trained and mentored junior engineers, providing guidance and direction.
- Collaborated with other departments to facilitate successful project completion.
Education
High School Diploma -
Our Lady of The Sacred Heart Academy
Guimba, Nueva Ecija, Philippines 04.2001 -
Master of Science - Information Technology
Nueva Ecija University of Science And Technology
Gen. Tinio St. 3100 Cabanatuan City Central Luzon 04.2001 -
Bachelor of Science - Computer Engineering
AMA Computer University – Cabanatuan Campus
# 777 Bitas Mahalika Hi-way, Cabanatuan City, Nuev 04.2001 -
Skills
Java Programming
Load Testing
Defect Tracking
Test Planning
Stress Testing
Performance Testing
User Acceptance Testing
Integration Testing
Functional Testing
Requirements Analysis
Regression Testing
Manual Testing
Security Testing
Scenarios and Use Cases
Strong Problem Solver
Test Scheduling
Software Release and Versioning
Test Program Development
Test Plans and Test Methodologies
Collaborative Team Player
Test Procedure Documentation
Cross-Functional Team Collaboration
Defect Tracking and Reporting
Results and Deadline-Driven
Testing Analytics
Automated Testing Frameworks
Decision-Making
Project Management
Teamwork and Positive Attitude
Version Control Systems: Git
Python and C
White Box Testing
Black Box Testing
Compatibility Testing
Technical Support
Training and Onboarding
Idea Development and Brainstorming
Design Specifications
New Feature Testing
Documentation Skills
Compliance Testing
Bug Tracking and Resolution
Manual Test Case Preparation
Monthly Maintenance Validations
Defect Monitoring
Web and Mobile Application QA
Software Defect Documentation
Customer Service
Test Implementation
Continuous-Integration Testing
Scrum Methodology
Automation Scripting
Root Cause Analysis
Hardware and Software Configuration
Automation Knowledge
Software Compatibility Testing
Team Mentoring
Timeline
Senior Software Quality Assurance Engineer
SWITCH AUTOMATION PHILIPPINES INC
06.2020 - Current
Test Engineering Senior Analyst
ACCENTURE INC.
06.2011 - 11.2017
Technical Assistant
Office Of The Sangguniang Bayan - Guimba, Nueva Ecija, Philippines
02.2010 - 08.2010
New Product Introduction Engineer
Wistron Infocomm Corporation
06.2008 - 01.2010
High School Diploma -
Our Lady of The Sacred Heart Academy
04.2001 -
Master of Science - Information Technology
Nueva Ecija University of Science And Technology
04.2001 -
Bachelor of Science - Computer Engineering
AMA Computer University – Cabanatuan Campus
04.2001 -