Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanesa Rico

Sr. Operations Representative
Las Pinas, Metro Manila

Summary

Dynamic Sr. Fraud Specialist at Synchrony Financial Services, adept in fraud detection monitoring and investigation techniques. Proven track record in enhancing customer trust through ethical practices and integrity. Successfully identified emerging fraud trends, contributing to a safer financial environment while fostering strong relationships with cardholders.

Overview

18
18
years of professional experience
1
1
Language

Work History

Sr. Fraud Specialist

Synchrony Financial Services Phils.
08.2012 - Current
  • Answering calls related to possible fraud transactions, using tools and technology to detect emerging fraud trends and patterns.
  • Coordinating with investigation team for additional information from cardholders
  • Assisting cardholders with their lost or stolen cards reports
  • Reporting fraudulent transactions and detecting non-transactional fraud.

Customer Service Representative

Convergys, AT&T
01.2010 - 07.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns about their billing inquiry.
  • Responded to customer requests for products, services, and company information.
  • Resolved phone issues by doing basic troubleshooting.
  • Handled outbound calls to check status of unresolved cases during inbound time.

Customer Service Representative

Sitel,pasig Philippines
01.2009 - 11.2009
  • Received calls from both delivery team and customer to check status of delivery and double check the correctness of products being dellivered.
  • Processed item exchanged and price adjustments.
  • Offered sales and home improvement pitch.

Cashier

Ace Hardware
12.2007 - 04.2008
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Secondary Education - Bachelor of Secondary Education

Manuel S. Enverga University Foundation
Lucena City, Quezon, Philippines
04.2001 -

Skills

Fraud detection monitoring

Investigation techniques

Ethics and integrity

Timeline

Sr. Fraud Specialist

Synchrony Financial Services Phils.
08.2012 - Current

Customer Service Representative

Convergys, AT&T
01.2010 - 07.2012

Customer Service Representative

Sitel,pasig Philippines
01.2009 - 11.2009

Cashier

Ace Hardware
12.2007 - 04.2008

Bachelor of Secondary Education - Bachelor of Secondary Education

Manuel S. Enverga University Foundation
04.2001 -

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Vanesa RicoSr. Operations Representative