Unichelle David
Quezon City, Metro Manila
Summary
Dynamic professional with proven expertise in customer service and sales at Alorica. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (T-Mobile)
Alorica
09.2019 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Representative (Time Warner Cable/Spectrum)
Alorica
10.2014 - 09.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Exceeded sales targets through effective planning and goal setting.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Stayed up-to-date with industry trends to position company as market leader.
Education
High School Diploma -
Nicanor David Vergara High School
Mexico, Province Of Pampanga, Philippines03-1999
Skills
- Call center experience
- Adaptive team player
- Live chat support, Call and Back office tasks
- Product, complaint and service solutions
- Service standard compliance
- Sales expertise and general customer service
Timeline
Customer Service Representative (T-Mobile)
Alorica
09.2019 - 05.2023
Sales Representative (Time Warner Cable/Spectrum)
Alorica
10.2014 - 09.2019
High School Diploma -
Nicanor David Vergara High School
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