Trisha Nicole Olaivar
Quezon City
Summary
Proven track record in enhancing team productivity and customer satisfaction at Afni, Inc., leveraging excellent coaching and strong communication skills. Demonstrated ability to mentor effectively, resolve escalated concerns, and develop targeted learning solutions, significantly improving staff development and client relations. Dependable and analytical, consistently turning challenges into positive outcomes. Dedicated employee with proven performance from my previous company (Afni Philippines). Seeking an opportunity to leverage my knowledge as a Trainer in TaskUs. I have the follow-through and positive attitude that
will allow me to achieve company targets.
Overview
4
4
years of professional experience
Work History
Teammate
TaskUs
Anonas, Quezon City
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Trainer
Afni, Inc.
Commonwealth, Quezon City
05.2022 - 02.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Developed job-specific competencies and performance standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
Customer Service Representative
Afni, Inc.
Commonwealth, Quezon City
09.2021 - 04.2022
- Handled escalated customer issues or concerns effectively resulting in satisfactory resolutions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Ibex Global Solutions
Tagbilaran City, Bohol
07.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
BS Aircraft Maintenance And Technology -
University of Bohol
Tagbilaran City 03.2020
Accountancy And Business Management
University of Bohol Senior High School
Tagbilaran City Bohol04.2018
Mabini Central Elementary School
Mabini, Bohol03.2012
Skills
- Strong Communication Skills
- Excellent Coaching Skills
- Analytical Skills
- Genuine Curiosity
- Positive Outlook
- Dependable and responsible
Character References
Ariel Celis - +639566399761
Team Leader, Afni Inc.
John Paul Foronda - +639051520120
Operations Manager, Afni Inc.
Rochellelyn Santos - +639985850085
Training Supervisor, Afni Inc.
Timeline
Teammate
TaskUs
07.2024 - Current
Trainer
Afni, Inc.
05.2022 - 02.2024
Customer Service Representative
Afni, Inc.
09.2021 - 04.2022
Customer Service Representative
Ibex Global Solutions
07.2020 - 08.2021
BS Aircraft Maintenance And Technology -
University of Bohol
Accountancy And Business Management
University of Bohol Senior High School
Mabini Central Elementary School