Juliana Flores
Lipa City, Batangas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Teammate
TaskUS
XentroMall Extension, Diversion Road, Brgy.
03.2023 - 09.2023
- Answered customer inquiries with courtesy and accuracy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Helping customer updating information mode of payment
- Assisting customer for basic troubleshooting of devices such as phone, computer mostly television.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Virtual Assistant
TempLinkHR
Toronto
09.2022 - 03.2023
- Answered telephones and emails, replying to client and vendor inquiries and issues quickly and effectively.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Coordinated general office duties such as filing and data entry.
- Handled data entry tasks to help client spend more time on executive commitments.
- Updated contact list and made changes to existing contacts to improve instant communication.
- Generated leads to business by writing blog posts, website copy and social media posts.
Customer Service Representative
ResultsCX
06.2018 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Processed activation and cancellation of the account.
- Explained customers billing, processed activation, basic troubleshooting and transferring the services from old radio to the new devices.
Technical Support Representative
Alorica
11.2015 - 06.2018
- Assisted customers with various types of technical issues via telephone.
- Supported customers with online billing, access and account issues.
- Helping customer to do basic troubleshooting of the modem and fix dial tone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Walked customer on how to fix issues on their television such as removal of borderline, closed caption and changing the language of the audio
Education
Bachelor of Science - Education
Manuel L. Quezon University
Manila Philippines03.1988
Skills
- Back office support
- Database entry
- Computer Skills
- Dependable and Responsible
- Customer service experience
- Excellent verbal and written communication skills
- Microsoft Office
- Professional and service oriented
- Strong Analytical, problem solving, and decision-making skills
- Detail oriented and accurate
- Works well in a team environment
Timeline
Teammate
TaskUS
03.2023 - 09.2023
Virtual Assistant
TempLinkHR
09.2022 - 03.2023
Customer Service Representative
ResultsCX
06.2018 - 09.2022
Technical Support Representative
Alorica
11.2015 - 06.2018
Bachelor of Science - Education
Manuel L. Quezon University
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