TREXIE MATA GIDUCOS
Summary
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Content Moderator
Taskus
03.2024 - Current
- Monitor and moderate user generated content to ensure compliance with platform guidelines and community standards.
- Identify and escalate sensitive issues while maintaining high accuracy and volume target.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Customer Service
Sagility
09.2023 - 01.2024
- Managed high volume of customer interactions, providing efficient solutions for healthcare-related inquiries
- Utilized internal databases to document cases and ensure 100% data integrity
- Delivered superior customer service and handles client requests.
Customer Service
WNS Global
01.2022 - 01.2023
- Delivered exceptional support across multiple channels, consistently meeting production and quality goals.
- Resolved third-party billing, computer system and customer service issues.
- Exhibited excellent communications and customer service relations skills.
Customer Service Representative
Teleperformance
06.2021 - 12.2021
- Provided front-line technical and general support troubleshooting user issues in a Windows-based environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Inspiro Company
10.2020 - 02.2021
- Maintained high uptime for end-users by providing rapid technical interventions and streamlining troubleshooting workflows in a high-volume environment
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Area Supervisor
Primepower Manpower Services
07.2019 - 03.2020
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Education
Bachelor of Science - Information Technology
STI CALLOCAN COLLEGE
High school Diploma -
LONGOS NATIONAL HIGH SCHOOL
Skills
Windows OS
Online research
Content management
Active listening
Problem-solving
MS office
Customer service
Computer skills
Policy Compliance
Troubleshooting
Certification
2018-03-28, HACK TO THE FUTURE, GREEN SUN, Makati City
Timeline
Content Moderator
Taskus
03.2024 - Current
Customer Service
Sagility
09.2023 - 01.2024
Customer Service
WNS Global
01.2022 - 01.2023
Customer Service Representative
Teleperformance
06.2021 - 12.2021
Customer Service Representative
Inspiro Company
10.2020 - 02.2021
Area Supervisor
Primepower Manpower Services
07.2019 - 03.2020
High school Diploma -
LONGOS NATIONAL HIGH SCHOOL
Bachelor of Science - Information Technology
STI CALLOCAN COLLEGE
References
- Ann jade Simbulan, Technical Assistant, 09310701836
- Romina Lyne Panis, Client Success Specialist, 09270628979