Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
TREXIE MATA GIDUCOS

TREXIE MATA GIDUCOS

Malabon City

Summary

Detailed-oriented Content Moderator and Customer Service Professional with over 5 years of experience in BPO and tech environments. Proven track record in maintaining platform safety, resolving complex customer inquire, and utilizing IT technical knowledge to troubleshoot system issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Content Moderator

Taskus
03.2024 - Current
  • Monitor and moderate user generated content to ensure compliance with platform guidelines and community standards.
  • Identify and escalate sensitive issues while maintaining high accuracy and volume target.

Customer Service

Sagility
09.2023 - 01.2024
  • Managed high volume of customer interactions, providing efficient solutions for healthcare-related inquiries
  • Utilized internal databases to document cases and ensure 100% data integrity

Customer Service

WNS Global
01.2022 - 01.2023
  • Delivered exceptional support across multiple channels, consistently meeting production and quality goals.

Customer Service Representative

Teleperformance
06.2021 - 12.2021
  • Provided front-line technical and general support troubleshooting user issues in a Windows-based environment.

Customer Service Representative

Inspiro Company
10.2020 - 02.2021
  • Maintained high uptime for end-users by providing rapid technical interventions and streamlining troubleshooting workflows in a high-volume environment

Education

Bachelor of Science - Information Technology

STI CALLOCAN COLLEGE
04.2026

High school Diploma -

LONGOS NATIONAL HIGH SCHOOL
Malabon City
01.2015

Skills

  • Windows OS and Android Studio
  • HTML and CSS
  • System administration and troubleshooting
  • Adobe Photoshop and Illustrator
  • Microsoft Office Suite
  • Sublime Text
  • Content moderation and policy compliance
  • Customer satisfaction and conflict resolution

Certification

  • 2018-03-28, HACK TO THE FUTURE, GREEN SUN, MAKATI CITY
  • 2017-03-27, STI CONVERGENCE, STI CALLOCAN

Languages

English
Tagalog

References

Ann jade Simbulan, Technical Assistant, 09310701836

Romina Lyne Panis, Client Success Specialist, 09223332244

Timeline

Content Moderator

Taskus
03.2024 - Current

Customer Service

Sagility
09.2023 - 01.2024

Customer Service

WNS Global
01.2022 - 01.2023

Customer Service Representative

Teleperformance
06.2021 - 12.2021

Customer Service Representative

Inspiro Company
10.2020 - 02.2021

Bachelor of Science - Information Technology

STI CALLOCAN COLLEGE

High school Diploma -

LONGOS NATIONAL HIGH SCHOOL
TREXIE MATA GIDUCOS