Tixian Rain Canlas

As an Investor Relations Associate, I play a crucial role in our company's efforts to attract and secure potential investors. Working directly under the Chief Investment Officer (CIO), I manage daily outreach efforts and coordinate meetings that could lead to significant investment opportunities. This position requires a proactive and detail-oriented professional with excellent communication skills and a strong understanding of investor relations.

As HR Assistant, I was responsible for posting vacant job positions, filtering and contacting applicants, conducting initial interviews, and endorsing candidates for final interviews with department heads. I managed the hiring process, including international hires, and conducted onboarding training. Additionally, I documented HR records, maintained confidentiality of sensitive information, updated directories and org charts, and supported managers in addressing employee relations issues. I reviewed and screened resumes to identify qualified candidates and assisted new employees with necessary tools and training.

As a receptionist/general admin assistant at Stratus Finance, I answered phone calls, responded to inquiries, and transferred calls to the appropriate departments. I managed loan applications by inputting information into our CRM, screening applications, and endorsing them to underwriters for further processing. Additionally, I sent email reminders to borrowers, informing them about the need for a co-borrower to proceed with their loan. I also prepared end-of-day reports to ensure all tasks and communications were accurately documented.

As a customer service representative, I answered phone calls and booked technicians to install home security alarms at customers' residences. I handled customer inquiries and suggestions courteously and professionally, resolved complaints with empathy, and managed high-stress situations effectively. My approach resulted in increased customer loyalty and repeat business, consistently maintaining professionalism under pressure while resolving disputes or conflicts.

As a Client Relations Associate for a publishing company, I conducted periodic surveys to measure overall author satisfaction levels and gather valuable input regarding potential improvements or expansions in service offerings. I provided timely feedback to managers about product enhancements based on authors' needs, driving continuous improvement efforts.

As a Subject Matter Expert at Sprint, I serve as a pivotal resource for handling escalation calls and addressing complex customer complaints. I provide essential support and guidance to my team, ensuring they have the tools and knowledge needed to excel. I monitor key performance indicators (KPIs) and team surveys, offering constructive feedback to drive performance and maintain high standards. Additionally, I oversee attendance and contribute to fostering a productive and collaborative team environment.

As a Customer Service Representative at Sprint, I expertly handle a wide range of responsibilities, including explaining billing details, activating new SIM cards or phones, and processing payments. I address customer inquiries and suggestions with courtesy and professionalism, resolving complaints with empathy to enhance customer loyalty and encourage repeat business. By actively listening and promptly addressing concerns, I escalate major issues to supervisors when necessary. My ability to manage high-stress situations with composure ensures effective resolution of disputes and conflicts, maintaining a high standard of service under pressure.

As a Team Member at Six Flags Great Adventure, I play a crucial role in the fast food restaurant, fulfilling various duties including cashier, cook, and waiter as needed. I handle transactions, prepare and serve food, and ensure excellent guest service. At the end of each day, I meticulously deposit cash, guaranteeing that every cent is accounted for and no discrepancies are present. My adaptability allows me to be transferred to different parks when required, consistently delivering high-quality service and maintaining operational efficiency.