Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fe Obsid

Fe Obsid

Angeles City

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Technical support professional with comprehensive background in addressing and resolving technical issues effectively. Known for collaborative approach and consistently achieving results. Reliable team player with ability to adapt to changing demands and priorities. Skilled in problem-solving and effective communication.

Overview

8
8
years of professional experience

Work History

Customer Service (T-Mobile)

iQor Philippines
05.2024 - 01.2025
  • Responsible for assisting customers with questions, issues, and concerns related to their mobile services and billing. Offer products for upselling services like adding a new line of service or home internet. Also includes answering questions about products and services, resolving technical issues, and processing account changes.

Support Ambassador (Airbnb)

24-7 Intouch cx Philippines
09.2022 - 05.2024
  • Helps guests and hosts with their questions and issues, ensuring a smooth and positive experience on the platform. Also handle various inquiries, including booking assistance, cancellation policies, and refund expectations, and can also guide hosts on setting up and managing their listings. Essentially act as the first point of contact for issues related to the Airbnb experience.

Technical Service Representative (Comcast)

Teleperformance Davao
05.2017 - 06.2022
  • Answer all of customers technical services difficulties, provide troubleshooting, walk through the customers to configure and fix their devices at home and set up their home internet correctly and present products and services, explaining technical features and benefits in a way that customers can understand.

Education

2 Years Vocational Graduate - Computer Secretarial

Tecarro College Foundation, Inc.
Davao City, Province Of Davao Del Sur, Philippines
04-2010

Skills

  • PROBLEM SOLVING
  • COMPUTER LITERATE
  • TECHNICAL TROUBLESHOOTING
  • COMMUNICATION SKILLS
  • ANALYTIC
  • COMMUNICATION ENGAGEMENT

Timeline

Customer Service (T-Mobile)

iQor Philippines
05.2024 - 01.2025

Support Ambassador (Airbnb)

24-7 Intouch cx Philippines
09.2022 - 05.2024

Technical Service Representative (Comcast)

Teleperformance Davao
05.2017 - 06.2022

2 Years Vocational Graduate - Computer Secretarial

Tecarro College Foundation, Inc.

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