Alann Timothy Pacpaco
Senior Process Executive
Quezon City,00
Summary
Process improvement professional skilled in optimizing workflows and enhancing operational efficiency. Extensive experience in developing and executing process strategies that result in significant advancements and increased productivity. Known for fostering collaboration and achieving results, with keen ability to adapt to changing requirements and deliver solutions that align with business objectives.
Overview
7
7
years of professional experience
Work History
Senior Process Executive
Cognizant
Taguig City, Metro Manila
12.2024 - Current
- Specializes in auditing and rating AI-generated music to ensure it meets client-specific standards and creative expectations
- Assesses musical quality across genres and provide detailed feedback to guide improvements
- Contributes to team development by running music bootcamps, helping new hires refresh and expand their foundational music knowledge
Content Moderator
TaskUs
Quezon City, Metro Manila
07.2021 - 11.2024
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
Customer Service Representative
Concentrix
Quezon City, Metro Manila
11.2018 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Music
06.2012 - 06.2017
Skills
Complaint resolution
undefinedTimeline
Senior Process Executive - Cognizant
12.2024 - Current
Content Moderator - TaskUs
07.2021 - 11.2024
Customer Service Representative - Concentrix
11.2018 - 12.2019
University Of The Philippines Diliman - Bachelor of Arts, Music
06.2012 - 06.2017