Alann Timothy Pacpaco

Senior Process Executive

Quezon City,00

Summary

Process improvement professional skilled in optimizing workflows and enhancing operational efficiency. Extensive experience in developing and executing process strategies that result in significant advancements and increased productivity. Known for fostering collaboration and achieving results, with keen ability to adapt to changing requirements and deliver solutions that align with business objectives.

Overview

years of professional experience

Work History

Senior Process Executive

Cognizant

Taguig City, Metro Manila

12.2024 - Current

Specializes in auditing and rating AI-generated music to ensure it meets client-specific standards and creative expectations
Assesses musical quality across genres and provide detailed feedback to guide improvements
Contributes to team development by running music bootcamps, helping new hires refresh and expand their foundational music knowledge

Content Moderator

TaskUs

Quezon City, Metro Manila

07.2021 - 11.2024

Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Reduced response time for content review, ensuring a safer online environment for users.

Customer Service Representative

Concentrix

Quezon City, Metro Manila

11.2018 - 12.2019

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Arts - Music

University Of The Philippines Diliman, Diliman, Quezon City

06.2012 - 06.2017

Skills

Complaint resolution

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Timeline

Senior Process Executive - Cognizant

12.2024 - Current

Content Moderator - TaskUs

07.2021 - 11.2024

Customer Service Representative - Concentrix

11.2018 - 12.2019

University Of The Philippines Diliman - Bachelor of Arts, Music

06.2012 - 06.2017

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