XENO LESTER TOLENTINO

• Implement Campaigns and Ads provided by the clients to the Dashboard
• Attend weekly calibration meetings with the Operation Team and Clients
• Head of the EMEA Engagement Team. Facilitate weekly team engagement activities

• Perform Admin Tasks and Asset Management
• Responsible for Offshore and Onshore Employee Data Management
• In charge of the Receipt/Cash Liquidation process for the Manila Team
• In charge of Video Editing for completed events, Poster/Comms creation and other communication materials needed for every upcoming events and activities
• Responsible for the Campaign's Annual Budget Planning/Proposal
• Facilitate in the annual Employee Engagement Survey and help in analyzing data gathered
• Organize Monthly Town hall Meetings and Yearly and Monthly Events/Parties
• Reports Weekly to Clients regarding completed and upcoming employee engagement activities for the Manila Site
• Attend to Monthly Operation Team Calibration to report completed monthly engagement activities
• Assist Shore Solutions in various Employee Engagement Activities

• Manage and take ownership of the resolution process for all customer related issues
• Help users with their queries on how to use the Airtasker app
• Help users in managing their accounts online
• Resolve disputes between users of the platform
• Moderate all inappropriate activities on the platform

● Part of the Happy Com and help in facilitating Engagement Activities for the entire BGC site
● Maintained accuracy of all users information within the system

● Develop strong customer relationships and will be responsible to resolve queries of the customers through email
● Ensuring that riders and partner- driver receive the highest quality of service and that all issues are resolved in the shortest possible time
● Manage and take ownership of the resolution process for all customer related issues
● Consistently contributing ideas to further improve the riders and partner- driver experience
● Consistently hitting productivity and CSAT goals.

● Notifies or locates customers with delinquent accounts and attempts to secure payments by phone, postal service, or online bill pay and determine reason for overdue payment, reviewing terms of service or credit contract with customer.

● Provide both short-term and long term payment arrangements for delinquent accounts

● Answer billing related queries of card members

● Resolve customer complaints and disputes

• Help customers with their billing concern as well as doing basic phone troubleshooting
• Resolve customer complaints
• Answer customers account related concern
• Process payments over the phone

• Help customers with their billing concern as well as doing basic phone troubleshooting
• Resolve billing disputes
• Handle customer complaints
• Answer customer account relation questions
• Process payments over the phone