TereSITA MEDINA
CUSTOMER SALES REPERSENTATIVE
Antipolo City, Province Of Rizal,RIZ
Overview
2027
2027
years of professional experience
Summary
Experienced with financial transactions, client relations, and regulatory compliance. Utilizes keen attention to detail to maintain accurate records and ensure compliance with banking regulations. Track record of fostering positive client experiences and maintaining operational efficiency.
Work History
Bank Employee
Security Bank Corporation
- Enhanced customer satisfaction by providing efficient and accurate financial services.
- Promoted a culture of teamwork within the branch environment by actively participating in team building initiatives.
- Supported business customers with tailored banking solutions, promoting growth and long-term partnerships.
TELLER LOAN ASSISTANT
Real Bank
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Bank Teller/Assistant Bank Cashier
Unisave Bank
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Removed mutilated currency from circulation.
- Audited fellow teller currency to contribute to dual-control procedures.
CSR, Sales
Concentrix
12.2018 - Current
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Store Manager
ANTPOLO PRINT EXPRESS
01.2010 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Club General Cashier
Eastridge Golf & Country Club
09.1995 - 04.1998
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Bachelor of Science - Business Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Santa Mesa, Metro Manila, Philippines 04.2001 -
Skills
Customer Service-oriented
Self-motivated nature
Adaptability and flexibility
Critical thinking
Computer proficiency
[Software] CRM system proficiency
Timeline
CSR, Sales
Concentrix
12.2018 - Current
Store Manager
ANTPOLO PRINT EXPRESS
01.2010 - 12.2018
Bachelor of Science - Business Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
04.2001 -
Club General Cashier
Eastridge Golf & Country Club
09.1995 - 04.1998
Bank Employee
Security Bank Corporation
TELLER LOAN ASSISTANT
Real Bank
Bank Teller/Assistant Bank Cashier
Unisave Bank