JESCHELLE MARIE GERONA
Kidapawan, Province of Cotabato
Summary
Dynamic banking professional with experience at BDO Unibank, skilled in financial credit assessment and customer relationship management. Proven track record of enhancing customer satisfaction and training junior staff, while effectively increasing cross-selling success. Adept at building relationships and analyzing data to drive business growth.
Banking professional with substantial experience in financial services and customer relationship management. Recognized for delivering reliable results through effective problem-solving and process optimization. Values teamwork and adapts to evolving client needs while exhibiting expertise in risk assessment and account management.
Overview
2026
2026
years of professional experience
Work History
Bank Employee
BDO Unibank
2015 - Current
- Trained junior staff members on banking procedures, improving overall team knowledge and capabilities.
- Enhanced customer satisfaction by providing efficient and accurate financial services.
- Increased cross-selling success by proactively identifying opportunities to upsell and recommend additional banking products.
- Provided exceptional customer service, resolving issues promptly and maintaining positive client relationships.
- Provided excellent support during audits, demonstrating strong attention to detail while maintaining full compliance with all relevant policies.
- Promoted a culture of teamwork within the branch environment by actively participating in team building initiatives.
- Participated in continuous professional development programs, staying current on industry trends and best practices in banking operations.
Intern
Civil Aviation Authority of the Philippines
04.2014 - 06.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Accounting Technology
Notre Dame of Kidapawan College
Kidapawan, Province Of Cotabato04-2015
Bachelor of Science - Accounting Technology
Notre Dame of Kidapawan College
Kidapawan City04-2011
Skills
- Financial credit assessment
- Skilled in banking software applications
- Detailed loan documentation management
- Financial planning
- Customer service
- Money handling
- Cash handling
- Customer Service-oriented
- Teller experience
- Account openings
- Documentation skills
- Analyzing data
- Cash management
Additional Information
A warded of BDO Circle of Excellence year 2017
Languages
English
Bilingual or Proficient (C2)
Timeline
Intern
Civil Aviation Authority of the Philippines
04.2014 - 06.2014
Bank Employee
BDO Unibank
2015 - Current
Bachelor of Science - Accounting Technology
Notre Dame of Kidapawan College
Bachelor of Science - Accounting Technology
Notre Dame of Kidapawan College
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