Tatshana Joie Malinao
Binan, Province Of Laguna,LAG
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Chat Support Representative
Service First
09.2023 - 09.2025
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Customer Service Representative
Teleperformance
08.2019 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Bachelor of Science in Entrepreneurship
Polytechnic University of The Philippines
Manila12-2018
Skills
Quick typing
Timeline
Chat Support Representative
Service First
09.2023 - 09.2025
Customer Service Representative
Teleperformance
08.2019 - 02.2023
Bachelor of Science - Bachelor of Science in Entrepreneurship
Polytechnic University of The Philippines