Summary
Work History
Education
Skills
Timeline
Generic

Amelita Ledesma

General Santos

Summary

Dynamic Chat Support Representative with a proven track record at Contractor, excelling in customer service excellence and problem-solving. Leveraged CRM software to enhance performance tracking and utilized empathy to understand customer needs, ensuring prompt resolutions and contributing to team success during peak periods. Adaptable and self-motivated, committed to delivering outstanding support.

Work History

Chat Support Representative

Contractor
07.2025 - 11.2025
  • Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
  • Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.

Education

Bachelor of Arts - Bachelor in Elementary Education

Ramon Magsaysay College
General Santos, Province of South Cotabato, Philippines

Skills

  • Empathy display
  • Social media monitoring
  • Performance tracking
  • CRM software
  • Up-selling techniques
  • Stress tolerance
  • Language fluency
  • Quick typing
  • Customer service excellence
  • Teamwork
  • Problem-solving skills
  • Customer service
  • Time management
  • Multitasking Abilities
  • Understanding customer needs
  • Adaptability and flexibility
  • Self motivation
  • Professionalism
  • Written communication
  • Sales expertise

Timeline

Chat Support Representative

Contractor
07.2025 - 11.2025

Bachelor of Arts - Bachelor in Elementary Education

Ramon Magsaysay College

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Amelita Ledesma