Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
SYDNEY C. ALIPO-ON

SYDNEY C. ALIPO-ON

Bacolod City

Summary

Customer Relationship Specialist with demonstrated expertise in building and maintaining strong client connections. Skilled in customer communication, problem-solving, and conflict resolution, ensuring satisfaction and loyalty. Known for effective collaboration and adaptability in dynamic environments, consistently achieving results and supporting team success. Highly reliable with focus on delivering impactful outcomes and driving client engagement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Relationship Specialist

Jd Feeling Lucky, Inc./eGames Casino
12.2020 - 07.2024
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Consistently met and exceeded sales targets by understanding customer needs and offering tailored solutions.
  • Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
  • Identified trends in customer feedback, working closely with management to develop targeted improvement initiatives.
  • Facilitated smooth transitions during account handovers by providing thorough documentation of client history and preferences.

Office Staff

Norvie Enterprise
01.2018 - 07.2020
  • Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
  • Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.

Education

Catering / Stewarding NCII -

John B. Lacson Colleges Foundation
05-2015

Bachelor of Arts - English

Bago City College
Bago City, Negros Occidental
04-2014

Skills

  • Skilled in software usage
  • Customer relationship management
  • Telephone skills
  • Teamwork
  • Multitasking Abilities
  • Calm and professional under pressure

Certification

  • AMLC REGISTRATION AND REPORTING GUIDELINES (ARRG)- Training - March 13, 2024

Timeline

Customer Relationship Specialist

Jd Feeling Lucky, Inc./eGames Casino
12.2020 - 07.2024

Office Staff

Norvie Enterprise
01.2018 - 07.2020

Catering / Stewarding NCII -

John B. Lacson Colleges Foundation

Bachelor of Arts - English

Bago City College

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