Jewel Lopez
Advisor II- Technical Support
Taguig
Summary
Dedicated technical support professional with a proven track record in troubleshooting application issues and diagnosing root causes. Expertise in collaborating with specialists to implement effective solutions that enhance user experience and resolve complex problems efficiently. Committed to delivering high-quality support and fostering positive relationships with users to ensure satisfaction and operational excellence. Strong analytical skills and a proactive approach to problem-solving drive continuous improvement in service delivery.
Overview
9
9
years of professional experience
Work History
Customer Representative
Concentrix
Taguig
01.2018 - Current
- Troubleshoots and resolves user issues like crashes, login problems, or feature errors, guides users through app functions and settings, and works with development teams to report bugs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
Customer Service Representative
Ibex
Parañaque
01.2018 - 01.2018
- Supports billing and Tech inquiries for a Telco account.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Alorica
01.2017 - 01.2018
- Supports order related concerns for largest e-commerce account.
Report Controller
SPI Corporation
01.2017 - 01.2017
- Provide documentation/inventory for entire production run.
- Requests materials needed for production.
- Helps managers in resolving and avoiding downtime.
Education
Bachelor of Science - Computer Science
04-2015
High School Diploma -
01-2010
Skills
Skilled in digital tools
Proficient in fundamental coding concepts
Clear and professional writing
CRM software
Live chat support
Client relations
Technical support
Documentation
Order processing
Problem resolution
Skilled in software usage
Product knowledge
Timeline
Customer Representative - Concentrix
01.2018 - Current
Customer Service Representative - Ibex
01.2018 - 01.2018
Customer Service Representative - Alorica
01.2017 - 01.2018
Report Controller - SPI Corporation
01.2017 - 01.2017
Trimex Colleges - Bachelor of Science, Computer Science
Bulan National High School - High School Diploma,