STEPHANIE PACQUIAO
Executive Assistant | Social Media Manager
Davao City
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
8
8
years of professional experience
Work History
Social Media Manager / Executive Assistant
Intentional Lifestyle Creators
01.2023 - 01.2025
- Managed social media accounts, creating and scheduling content to boost engagement and grow audience.
- Monitored analytics and trends to optimize social media performance.
- Provided high-level administrative support to executives, including calendar management, travel arrangements, and communications.
- Coordinated meetings, prepared reports, and handled confidential information.
CRM Manager
KMC/ The Mashore Group
01.2023 - 01.2024
- Input and manage leads in Follow Up Boss.
- Ensure all lead information is accurate and up-to-date.
- Coordinate and schedule property viewings, meetings, and calls.
Customer Success Specialist
Agent CRM
01.2022 - 01.2023
- Conduct needs assessments to understand customers' requirements.
- Identify opportunities for upselling or cross-selling based on customer needs.
- Provide clients with necessary information and resources.
- Assist customers in resolving issues or challenges.
- Collaborate with internal teams to address technical problems.
Social Media Manager | Executive Assistant
Inspire Your Brand | Cour Experience
01.2021 - 01.2022
- Editing and updating websites, Go High-Level CRM technology management.
- Developed and implemented social media strategies to promote the company's products or services.
- Managed multiple social media platforms, such as Facebook, Instagram, and LinkedIn, to engage with the target audience and build brand awareness.
Cold Caller
GoCo
01.2020 - 01.2021
- Engaged in outbound calling to reach potential customers and generate leads.
- Conducted research to identify target markets and prospects, and then initiated contact through phone calls.
Senior Customer Service Representative
Alorica Teleservices
01.2017 - 01.2020
- Interacted with customers to address their inquiries, resolve issues, and provide support.
- Communicated via various channels, including phone, email, and chat, ensuring prompt and courteous responses.
Education
Bachelor of Science in Business Administration - Marketing Management
Liceo De Cagayan University
Cagayan De Oro, Province Of Misamis Oriental, PhilippinesSkills
Social Media Management
Executive Virtual Assistance
Data Entry
Lead Generation
CRM Management
Customer Success Management
Content Creation
Graphic Design
Cold Caller
Customer Service
Light Facebook Ads Management
Light Funnel Building
Timeline
Social Media Manager / Executive Assistant
Intentional Lifestyle Creators
01.2023 - 01.2025
CRM Manager
KMC/ The Mashore Group
01.2023 - 01.2024
Customer Success Specialist
Agent CRM
01.2022 - 01.2023
Social Media Manager | Executive Assistant
Inspire Your Brand | Cour Experience
01.2021 - 01.2022
Cold Caller
GoCo
01.2020 - 01.2021
Senior Customer Service Representative
Alorica Teleservices
01.2017 - 01.2020
Bachelor of Science in Business Administration - Marketing Management
Liceo De Cagayan University