Francise Nichole Mendez
Bocaue
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
7
7
years of professional experience
Work History
Executive Assistant / Social Media Manager /Computer Data Entry Operator
Synergy VA Agency
07.2023 - 01.2025
- Enhance Website Appearance
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Technical Support & Customer Service Representative
Alorica
08.2024 - 10.2024
- Providing Troubleshooting steps and helping them execute those steps
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Financial Account - Crypto Account
Concentrix
04.2024 - 07.2024
- Providing accurate information and resolution to the customer
- Improved financial reporting accuracy by streamlining data collection and analysis processes.
- Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
B2B Financial Account (Voice, Chat & Email) - Fraud Specialist / CSR
TaskUs
09.2021 - 04.2024
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Service Representative
Concentrix
05.2021 - 09.2021
- Assisting customer in regards with their bank account and loans
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Telemarketer
Belcom Company
06.2020 - 04.2021
- Provide and gathering information from the patients of Medicare
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Outbound Calls / Cold Calling
Customer Service Representative
Teleperformance
11.2018 - 08.2019
- Assisting customer regarding their inquiries about their telco plans
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Staff
RH Tolentino Medical Services (LTO East Ave)
04.2018 - 11.2018
- Assisting and gathering patient's information for their driver's licenses
- Providing assistance to our customer in regards with the shipment of their orders
Education
Accountancy - Business and Management
Dr. Yanga's Colleges Inc.
Bocaue, Province Of Bulacan, Philippines03-2019
Skills
Administrative support
Executive support
Office management
Information confidentiality
Calendar management
Customer service
Effective communication
Microsoft office
Time management
Attention to detail
Reliability
File organization
Project management
Database management
Strong problem solver
Document preparation
Advanced MS office suite
Social media management
Technical support
Excel spreadsheets
Spreadsheet tracking
Email management
Timeline
Technical Support & Customer Service Representative
Alorica
08.2024 - 10.2024
Financial Account - Crypto Account
Concentrix
04.2024 - 07.2024
Executive Assistant / Social Media Manager /Computer Data Entry Operator
Synergy VA Agency
07.2023 - 01.2025
B2B Financial Account (Voice, Chat & Email) - Fraud Specialist / CSR
TaskUs
09.2021 - 04.2024
Customer Service Representative
Concentrix
05.2021 - 09.2021
Telemarketer
Belcom Company
06.2020 - 04.2021
Customer Service Representative
Teleperformance
11.2018 - 08.2019
Medical Staff
RH Tolentino Medical Services (LTO East Ave)
04.2018 - 11.2018
Accountancy - Business and Management
Dr. Yanga's Colleges Inc.