Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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SOLANG TALEGANG EMELDA

Customer Care Specialist - French (Bilingual)
Marikina,Manila

Summary

Proven to excel in bilingual customer support, I significantly enhanced customer satisfaction at GLOBAL TECH & SERVICES Inc. by implementing process improvements and expertly managing complex issues. Skilled in CRM software and maintaining professionalism under pressure, my dedication to understanding customer needs and complaint resolution has consistently driven positive outcomes.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist - French (Bilingual)

GLOBAL TECH & SERVICES Inc
02.2023 - 01.2024
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Established a reputation for providing outstanding customer support, receiving numerous accolades from both customers and colleagues.
  • Return and Exchange Management: Efficiently handle return and exchange requests, coordinating with logistics teams to ensure a smooth process.
  • Customer Satisfaction and Problem Resolution: Conduct customer satisfaction surveys, analyze results to identify areas for improvement, and manage complex issues with expertise.
  • Training and Support: Train new customer service representatives on best practices and provide ongoing support for difficult cases.
  • Continuous Improvement and Reporting: Recommend and implement process improvements, document procedures, and prepare regular performance and customer feedback reports.

Customer Service Representative Intern (French)

GLOBAL TECH & SERVICES Inc.
02.2022 - 01.2023
  • Collaborated with team members to achieve high-quality service and timely resolution of issues.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Developed rapport with customers by consistently delivering friendly and efficient service.
  • Provided comprehensive support to customers, guiding them through account setup and usage processes.
  • Responsible for answering all calls and provides accurate information on general phones queries like product prices and features, current company offers and promos, etc.
  • Assisted customers with product selection, ensuring positive experiences and repeat business.

Customer Service Representative

ELEGANCE PRESSING Inc
02.2020 - 01.2021
  • Customer Reception: Greeted customers and answered their inquiries about dry cleaning and laundry services.
  • Order Management: Took and recorded orders, ensured accurate tracking of items and processing times.
  • Problem Resolution: Handled customer complaints and concerns, found effective solutions to cleaning issues.
  • Communication: Informed customers about additional services, promotions, and special offers.
  • Payment Processing: Accurately and securely processed payments, handled credit card and cash transactions.
  • Team Coordination: Collaborated with cleaning and pressing teams for timely and high-quality processing.
  • Follow-Up and Reminders: Contacted customers to inform them when items were ready for pickup, managed reminders for uncollected items.
  • Service Counter Maintenance: Maintained a clean and organized service counter, ensured a professional presentation of the reception area.

Education

Bachelor of Science - Human Development Geography

University of Yaounde I
Yaounde, Cameroon
04.2001 -

Bachelor of Arts - Arts And Entertainment Management

➢ Government Bilingual High School Bamenda
04.2001 -

Skills

Call center experience

Complaint Handling

Data Entry

Inbound Customer Service

Customer Relations

Problem Resolution

Custom order management

Customer Relationship Management

Documentation And Reporting

Appointment Scheduling

CRM Software

Database Research

Understanding Customer Needs

Calm and Professional Under Pressure

Multitasking Abilities

Affiliations

Member of the Association of Cameroonians Living in the Philippines

Timeline

Customer Care Specialist - French (Bilingual)

GLOBAL TECH & SERVICES Inc
02.2023 - 01.2024

Customer Service Representative Intern (French)

GLOBAL TECH & SERVICES Inc.
02.2022 - 01.2023

Customer Service Representative

ELEGANCE PRESSING Inc
02.2020 - 01.2021

Bachelor of Science - Human Development Geography

University of Yaounde I
04.2001 -

Bachelor of Arts - Arts And Entertainment Management

➢ Government Bilingual High School Bamenda
04.2001 -

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SOLANG TALEGANG EMELDACustomer Care Specialist - French (Bilingual)