Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
MBELENGE MITELEZI OLIVIER

MBELENGE MITELEZI OLIVIER

BLOCK 9 LOT 16, ANDRIAKI STREET, BRGY CARSADANG BAGO 1, IMUS CITY, CAVITE

Summary

Leadership Brand –I am a Keen individual Interested in a challenging and supportive environment where I can be able to grow ,develop ,take responsibilities and realize my potentials .I want to gain more experiences and be able to use my skills and ability to make a difference in the organization I work with.

To obtain a career that will further enhance my knowledge and skills for the benefit of the company and for the development of my own workmanship. The vast experience, immense knowledge of customer interaction along with the ability to work in a team to ensure the customer satisfaction. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.


Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.

Overview

2026
2026
years of professional experience

Work History

⦁ Customer Care Specialist I, Bilingual French

TENERITY PHILIPPINES CORP
9 2020 - 04.2025
  • Respond professionally, accurately and in a timely manner to customer contacts (primarily inbound calls and may also encompass outbound calls, email, etc.).
  • Actively demonstrate and behave in accordance with company values.
  • Achieve individual performance objectives and standards that help meet departmental objectives and organizational service level agreements.
  • As part of a team, freely share and discuss ideas related to improving standards and practices and customer interactions, as well as discuss where projects and department improvements could be made.
  • Attend and participate in monthly team briefings, training workshops and update briefings when required.
  • Along with your team leader: take personal responsibility and actively participate in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date. Identify areas where additional training may be required to ensure continued quality, productivity, and personal development.
  • Carry out any other tasks or duties as may be set from time to time. This may include flexible scheduling, working overtime as needed, acquiring new skills, or assisting with other business needs.
  • Met schedule using excellent planning and coordination skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Customer Service Representative

TIGO CONGO
03.2016 - 07.2017
  • Maximized customer satisfaction by resolving service issues promptly.
  • Built rapport with customers through courteous and professional communications.
  • Addressed customer service enquires quickly and accurately.
  • Processed and issued product orders and service upgrades for customers.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Expertise in troubleshooting network connectivity issues.
  • Diagnosed and resolved 50+ daily user issues with a 95% success rate."
  • "Effectively communicated technical information to both technical and non-technical audiences, ensuring clear understanding and collaboration."

Journalist

RADIO TELE LA LOUANGE (RTL)
12.2014 - 02.2016

Education

Bachelor of Science - COMMUNICATION SCIENCE & INFORMATION

IFASIC

Skills

  • Call centre experience
  • Refund and exchange
  • Strong organizational and communication skills
  • Team player
  • Self-Empowered
  • Fast in understanding
  • Adaptability
  • Communication skills
  • Flexibility
  • Dispute Resolutions
  • Excellent verbal communication skills
  • Strong work ethics
  • Ability to accept and learn from criticism and remarks
  • Goal oriented
  • Desktop support
  • Enthusiastic
  • Conflict Management
  • Positive Attitude
  • Complaint resolution
  • Customer service excellence
  • Call center experience
  • Customer Service
  • Complaint Handling
  • Inbound Customer Service
  • Problem Resolution
  • Data entry
  • CRM software
  • Database research
  • Active listening
  • Task prioritization
  • Technical troubleshooting
  • Issue escalation
  • Call handling
  • Punctuality and reliability
  • MS office
  • Understanding customer needs
  • Microsoft office
  • Customer data confidentiality
  • Calm under pressure
  • Recordkeeping strengths

Languages

French
Bilingual or Proficient (C2)
English
Advanced (C1)
Swahili
Intermediate (B1)

Personal Information

Title: CUSTOMER CARE SPECIALIST, BILINGUAL FRENCH

Timeline

Customer Service Representative

TIGO CONGO
03.2016 - 07.2017

Journalist

RADIO TELE LA LOUANGE (RTL)
12.2014 - 02.2016

⦁ Customer Care Specialist I, Bilingual French

TENERITY PHILIPPINES CORP
9 2020 - 04.2025

Bachelor of Science - COMMUNICATION SCIENCE & INFORMATION

IFASIC
MBELENGE MITELEZI OLIVIER