Summary
Work History
Education
Skills
Timeline
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Socka Chan Tsy-Amorgan

Socka Chan Tsy-Amorgan

Bilingual French Customer Service Representative / French Language Tutor
Imus, Province Of Cavite,CAV

Summary

Highly adaptable and quick to learn, I am a self‑motivated and goal‑oriented professional with proven experience working independently and collaboratively in diverse environments. Skilled in time management and meeting deadlines, I bring professionalism, reliability, and a strong work ethic to every role. My international background-spanning Madagascar, Indonesia, the Philippines, and remote global positions, demonstrates cultural adaptability and the ability to thrive in multicultural settings.

Work History

Online French Language Tutor

Tutoroo and Freelance
05.2020 - Current
  • Teach the French language online for personal and/or professional reasons.
  • Teach all kinds of ages from kids to adults.
  • Create personalized lesson plan e-books for the students depending on their level and needs.
  • Create different activities and materials to help students to practice with the provided lesson plan.
  • Provide easy, understandable, and fun ways learning programs for each student.
  • Assist students in their French exam preparation.
  • Help each student to reach their goal.

French Bilingual Client Success Team Member

Peak Support
Remote
09.2024 - 01.2026
  • Provide superior customer service through chat/text by using different channels.
  • Create a bilingual (French and English) reply message template tailored to various clients.
  • Understand customer needs and meet them through.
  • Maintain professional composure while dealing with difficult or irate customers.
  • Meets customer expectations, company goals, and policies at all times.
  • Escalate customer issues to the team leader/manager as required.
  • Follows complex instructions, policies, and procedures.
  • Develop and maintain knowledge of current product and service offerings.
  • Attend weekly team and leadership meetings, delivering detailed updates and reports.
  • Manage multiple communication channels simultaneously while providing exceptional client support.

Bilingual French Data Entry Specialist

Marketman Inc.
Remote
09.2022 - 01.2026
  • Collecting and digitizing data such as invoices, delivery notes, client information, and other financial documents.
  • Attending to data queries and reporting any major data errors to management.
  • Type in the data provided directly into the company system.
  • Create spreadsheets with large numbers of figures without mistakes.
  • Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
  • Create and add the new products in the company system.
  • Send a daily report to the management.

Freelance Editor and Social Media Content Creator

Freelance
Remote
11.2020 - 07.2024
  • Create and edit content for social media platforms such as Facebook and Instagram.
  • Create logos and social media flyers.
  • Publish text, images, audio, and video on clients’ Facebook and Instagram.
  • Manage client’s social media accounts.
  • Assist clients to answer their messages.

French Bilingual Customer Service Representative (CSR)

Strong Current Enterprises International Inc.
03.2019 - 01.2020
  • Attends to customer queries, concerns and issues regarding services and ensure customer satisfaction and support sales growth through excellent customer service.
  • Communicate directly with customers by telephone and electronically both in English and French language.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Follow-up on customer interactions (customer complaint / product issues).
  • Propose and provide additional products/services/ information to customers.
  • Escalate customer issues to team leader/manager as required.

French Language tutor

01.2018 - 08.2018
  • French language tutorial lesson for individuals.
  • Teach all kinds of ages from kids to adults.
  • Create personalized lesson plan e-book for the students depending on their level and needs.
  • Create different activities and materials to help students to practice with the provided lesson plan.
  • Provide easy, understandable, and fun ways learning programs for each student.
  • Assist students in their French exam preparation.

Responsable Commerciale (Sales Representative)

SOCA VITRE SARL
08.2011 - 07.2012
  • Seeking out new customers and sales opportunities for driving revenue.
  • Submits and process client’s order and maintaining client records.
  • Receive telephone calls, fax and mails request for price quotations and questions about products, prices and availability.
  • Attends staff meetings and report to the management on customer needs, problems, interest, competitive activities, and potential for new products and services.
  • Maintaining positive business relationships to clients to ensure future sales.

Animatrice de Vente (Sales Lady)

SODIM
07.2009 - 07.2011
  • Assist and informs customers about the products being sold by the company.
  • Maintain keen awareness of customer’s needs and create business relationship to meet sales goals.
  • Obtaining or receiving merchandise, totaling bills, accepting payments and making change for customers.
  • Set up advertising displays and arrange merchandise on counters or tables to promote sales.

Hôtesse de l’air pour une companie privée aérien (Corporate Flight Attendant)

Madagascar Trans Air (MTA)
01.2011 - 06.2011
  • Greets and help passengers to board the cabin properly and make them feel comfortable during flight.
  • Communicate and ensure important cabin safety policies and rules and help maintain the interior of the plane during flight.
  • Ensure emergency equipment is aboard and available.
  • Prepare and serve meals and restock aircraft inventory.
  • Maintaining cleanliness and prepare the airplane for the next flight.

Promo Model

Eau Vive Madagascar
01.2010 - 08.2010
  • Setting up attractive product displays and promotional booths.
  • Delivering presentations and demonstrations to customers and other stakeholders.
  • Engaging in meaningful interactions and building good relationships with customers.
  • Distributing samples and providing feedback for improvement to the management team.
  • Raise awareness and demand for a product or service.

Education

Some College (No Degree) - International Trade and Marketing

ESSCA (École Supérieur Sacre-Coeur Antanimena)
Antananarivo, Madagascar

Skills

French — Fluent / Native

English — Fluent

Malagasy — Native

Filipino — Conversational

Microsoft Office (Excel, Word, PowerPoint, Outlook)

CRM Tools (HubSpot, Sakari)

Google Workspace (Sheets, Meet, Drive)

French Language Teaching & Exam Preparation

Client Success & Customer Relationship Management

Attention to Detail & Quality Assurance

Timeline

French Bilingual Client Success Team Member

Peak Support
09.2024 - 01.2026

Bilingual French Data Entry Specialist

Marketman Inc.
09.2022 - 01.2026

Freelance Editor and Social Media Content Creator

Freelance
11.2020 - 07.2024

Online French Language Tutor

Tutoroo and Freelance
05.2020 - Current

French Bilingual Customer Service Representative (CSR)

Strong Current Enterprises International Inc.
03.2019 - 01.2020

French Language tutor

01.2018 - 08.2018

Responsable Commerciale (Sales Representative)

SOCA VITRE SARL
08.2011 - 07.2012

Hôtesse de l’air pour une companie privée aérien (Corporate Flight Attendant)

Madagascar Trans Air (MTA)
01.2011 - 06.2011

Promo Model

Eau Vive Madagascar
01.2010 - 08.2010

Animatrice de Vente (Sales Lady)

SODIM
07.2009 - 07.2011

Some College (No Degree) - International Trade and Marketing

ESSCA (École Supérieur Sacre-Coeur Antanimena)
Socka Chan Tsy-AmorganBilingual French Customer Service Representative / French Language Tutor