Summary
Overview
Work History
Education
Skills
Volunteerexperiencesorleadership
Timeline
Generic
CLARISSE KAMWANYA GLISOVIC

CLARISSE KAMWANYA GLISOVIC

CUSTOMER CARE SPECIALIST
Imus, Province Of Cavite

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Leadership Brand - I am a keen individual interested in challenging and supportive environment where i can be able to grow, develop, take responsabilities and realize my potentials.


I want to gain more experiences and be able to use my skills and ability to make difference in the organization i work with.


To obtain a career that will further enhance my knowledge and skills for the benefit of the company and for the development of my own workmanship. The vast experience, immense knowledge of customer interaction along with the ability to work in a team to ensure the customer satisfaction.

Overview

12
12
years of professional experience
12
12
years of post-secondary education

Work History

Online French teacher

Diane online work agency
1 2023

Director Manager in a restaurant and hair salon

01.2020 - 01.2023

Receptionist at gaba hotel

01.2017 - 01.2019

Customer Service Representative

TIGO CONGO KINSHASA
01.2011 - 01.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

graduate in economics and finance - Economics

UCCM KINSHASA - DR CONGO
CONGO KINSHASA
04.2001 - 04.2009

bachelor degree in commercial and administrative science - BACHELOR DEGREE ECONOMIC

UCCM KINHSASA - DR CONGO
DR CONGO - KINSHASA
04.2001 - 04.2005

Skills

    Customer service

    Complaint management

    Leave sales service technical support

    Sales

    Sales techniques

    Negotiations

    Client relations

    Patience and Empathy

    Fluent English speaker

    Client Relationship Building

    Cross-cultural communication

    Collaboration with colleagues

    Native French speaker

    French culture understanding

    French fluency

    Team Collaboration

    Active Listening

    Problem-solving aptitude

    Task Prioritization

Volunteerexperiencesorleadership

  • Prepared students for French exams such as DELF,DALF or baccalaureate exams
  • Reviewed exam syllabuses and conducted mock exam sessions.
  • Provided tips and strategies for excelling in written and oral examinations
  • Assisted In writing various types of texts, including letters, essays and reports
  • Taught planning, drafting and revising techniques
  • Corrected written work and provided detailed feedback to improve writing quality

Timeline

Director Manager in a restaurant and hair salon

01.2020 - 01.2023

Receptionist at gaba hotel

01.2017 - 01.2019

Customer Service Representative

TIGO CONGO KINSHASA
01.2011 - 01.2015

graduate in economics and finance - Economics

UCCM KINSHASA - DR CONGO
04.2001 - 04.2009

bachelor degree in commercial and administrative science - BACHELOR DEGREE ECONOMIC

UCCM KINHSASA - DR CONGO
04.2001 - 04.2005

Online French teacher

Diane online work agency
1 2023
CLARISSE KAMWANYA GLISOVICCUSTOMER CARE SPECIALIST