Sitti jada indama
Customer service rep
Isabela City
Summary
Sales Rep with customer service experience in online ticket sales, refund processing, and voucher resolution. Supports customers by resolving booking issues quickly and keeping transactions accurate. Brings a service-first approach to high-volume support settings where clear communication and fast follow-through matter.
Overview
7
7
Certifications
11
11
years of professional experience
Work History
Recruitment Specialist
Carelinx by Sharecare
VA (Remote)
11.2024 - 07.2026
- Facilitated onboarding calls for new healthcare professionals, ensuring clear understanding of requirements
- Ensured completion of documentation, compliance, and account activation processes
- Coordinated transition of new professionals to account advisors for staffing placement
- Managed onboarding records and follow-up documentation to ensure compliance and readiness
- November (as written in resume)
- Engaged clients to create profiles and establish accounts, enhancing their access to services
- accepting calls from clients and caregivers
Fulfillment Specialist
CareLinx
Remote
01.2021 - 05.2024
- Verified and updated healthcare professional requirements to ensure compliance and facilitate reactivation
- Sent urgent shift alerts to support last-minute staffing needs
- Endorsed qualified professionals to assigned account advisors for scheduling support
- Verified and updated healthcare professional requirements for compliance and reactivation
- Sent urgent shift alerts to fulfill last-minute staffing requests
- Identified and onboarded caregivers for placement with clients
- inobound calls acepting caregivers and client concerned
- redirecting customers concerned
- 01/2021 – 05/2024 United States (Remote)
Admin Staff or Back Office
XMC Manila
Pasig, Metro Manila, Philippines
01.2018 - 12.2020
- Reviewed and audited invoices to identify errors, overpayments, and billing discrepancies
- Supported payroll processing by validating invoices for approval and preventing payment delays
- Coordinated with operations teams to resolve rejected or disputed invoices
- Maintained accurate billing records to support payroll and financial accuracy
- handled escalated calls from dissatisfied customers
- provided assistance during support team meetings
- supervised agents to ensure adherence to performance standards
- making calls to VIP client
- making refund and vouchers for customers
Customer Service Representative
SupportSave
Cebu City, Province Of Cebu, Philippines
06.2016 - 12.2018
- Processed refunds and issued vouchers for customer transactions
- Handled inbound calls, documenting key details in real-time
- Managed call flow within designated time limits
- managing calls and has time limit
- Trained and supported newly hired team members on operational workflows
Sales Representative
Supportsave
03.2015 - 05.2016
- catering hundreds of calls per day
- accepted calls from customers and booked tickets online
- processed invoices to facilitate timely ticket transactions
- managed hundreds of calls daily to ensure customer satisfaction
- AHT and qoatas per day need to be accomplish
Education
Bachelor of Science - Business Administration, Marketing Management
Claret College of Isabela
Isabela, Province Of Basilan, Philippines01-2011
Diploma in Professional Education - Professional Education
Mindanao Autonomous College Foundation
Isabela city, Basilan Philippines01-2023
Skills
Recruitment support
Onboarding
Candidate screening
Interview scheduling
Applicant tracking systems
Healthcare staffing coordination
Credential verification
Compliance monitoring
Talent pipeline management
Shift coverage coordination
Certification
HIPAA Privacy and Confidentiality Training
Awards
MVP Award – Best in Workforce Management (XMC Cebu), Superstar of the Year (SupportSave Solutions), Consistent Top Performer across multiple companies, Perfect Attendance Recognition across multiple companies, 100% QA Score & Certificate of Excellence across multiple companies, Recognized Mentor and Trainer (CareLinx by Sharecare
Timeline
Recruitment Specialist
Carelinx by Sharecare
11.2024 - 07.2026
Fulfillment Specialist
CareLinx
01.2021 - 05.2024
Admin Staff or Back Office
XMC Manila
01.2018 - 12.2020
Customer Service Representative
SupportSave
06.2016 - 12.2018
Sales Representative
Supportsave
03.2015 - 05.2016
Bachelor of Science - Business Administration, Marketing Management
Claret College of Isabela
Diploma in Professional Education - Professional Education
Mindanao Autonomous College Foundation