Gianna Bec Ferrer
San Pablo City, Province Of Laguna,LAG
Summary
Possesses versatile skills in project management, problem-solving, admin tasks, recruiting, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
18
18
years of professional experience
Work History
Recruitment Specialist
National Vision Inc.
Remote
02.2023 - Current
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.
- Implemented creative marketing techniques for job postings, showcasing company culture and attracting top-quality candidates.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
Candidate Care Agent
Cielo Talent Inc.
Remote
10.2021 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Production Team Leader
Intrado
Makati City, Metro Manila, Philippines
03.2016 - 12.2020
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Led a team of production workers to consistently meet deadlines and exceed performance goals.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Conducted root-cause analysis on any identified issues during quality inspections, taking corrective action promptly.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Ensured adherence to safety protocols, maintaining an accident-free workplace throughout tenure as Production Team Leader.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Maintained open lines of communication with upper management, reporting progress updates on key metrics regularly.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth or advancement.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Facilitated regular team meetings to discuss progress towards goals, identify challenges, and develop solutions collaboratively.
- Cultivated professional working relationships with peers and supervisors.
Technical Support Representative
Alorica
Lipa City, Province Of Batangas, Philippines
05.2015 - 10.2015
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Coffee Master/Learning Coach/Barista
Starbucks
Makati City, Metro Manila, Philippines
05.2007 - 03.2010
- Promoted new products through engaging storytelling that highlighted the distinct qualities of each offering.
- Developed strong rapport with regular clientele, fostering loyalty and promoting repeat business.
- Gained expertise in various brewing methods, offering customized recommendations for customers seeking unique coffee experiences.
- Mentored new staff members on proper brewing techniques, quality control measures, and exceptional customer service standards.
- Achieved mastery of various coffee bean roasting profiles, enabling me to suggest ideal pairings with complementary menu items for a well-rounded tasting experience.
- Enhanced customer satisfaction by consistently providing top-quality coffee beverages and personalized service.
- Ensured optimal freshness of coffee beans by strictly adhering to storage guidelines and rotating stock as needed.
- Streamlined operations by effectively managing inventory and maintaining a well-organized workspace.
- Conducted informative coffee tastings for customers, broadening their knowledge about various coffee origins and flavor profiles.
Education
Bachelor of Science - Psychology
Canossa College
San Pablo City, Province Of Laguna, Philippines04-2007
Skills
- Resume screening
- Candidate sourcing
- Talent acquisition
- Recruitment marketing
- Candidate assessment
- Behavioral interviewing
- Hiring strategy
- Applicant tracking systems
- Recruitment process outsourcing
- Job posting optimization
- Technical recruiting
- Passive candidate engagement
- Executive search
- Recruitment and hiring
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Critical thinking
- Microsoft Office Suite
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
Timeline
Recruitment Specialist
National Vision Inc.
02.2023 - Current
Candidate Care Agent
Cielo Talent Inc.
10.2021 - Current
Production Team Leader
Intrado
03.2016 - 12.2020
Technical Support Representative
Alorica
05.2015 - 10.2015
Coffee Master/Learning Coach/Barista
Starbucks
05.2007 - 03.2010
Bachelor of Science - Psychology
Canossa College