Outbound Sales Representative / Retention Associate (Independent Contractor)
Homeaglow Cleaning Services
- Performed outbound sales and retention calls, converted leads, addressed customer concerns, and increased customer retention.
Silvain Silva
Customer Experience Associate
Antipolo Del Sur Lipa City
Summary
Dynamic individual with hands-on experience in Customer Service and Sales Representative; talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Customer-focused professional with experience in customer
Experienced with identifying potential clients and generating leads through various communication channels. Utilizes persuasive communication techniques to build rapport and close sales effectively. Track record of adapting to changing market conditions and consistently meeting sales goals.
Work History
Outbound Sales Representative / Cold Caller (Independent Contractor)
Quotes Direct LLC
- Executed cold calling campaigns, qualified leads, set appointments, and consistently met performance metrics.
Customer Service Representative – Inbound Sales (Food Delivery / Logistics)
Alorica Lipa
- Handled inbound sales and customer inquiries, processed orders, resolved delivery concerns, and ensured a positive customer experience.
Customer Service Representative – Outbound Sales (Satellite Radio)
Results CX Lipa
- Conducted outbound sales calls, promoted satellite radio services, handled objections, and achieved retention and sales targets.
Customer Service Representative – Financial Account (Inbound & Chat Support)
TTEC Lipa
- Provided customer support for personal loan originations, assisted customers via voice and chat, and ensured compliance with financial guidelines.
Education
Tertiary Education (Senior High School) -
STI College Lipa
Lipa City, Batangas01-2022
Secondary Education -
Pinagkawitan Integrated National High School
Lipa City, Batangas01-2019
Primary Education -
San Adriano Elementary School
Lipa City, Batangas01-2015
Skills
Excellent communication Skills
Microsoft office
Sales reporting
Call scheduling
Upselling strategies
Objection handling
Cold calling
CRM software proficiency
Call center experience
Customer service
Outbound calling
Timeline
Outbound Sales Representative / Retention Associate (Independent Contractor)
Homeaglow Cleaning Services
Outbound Sales Representative / Cold Caller (Independent Contractor)
Quotes Direct LLC
Customer Service Representative – Inbound Sales (Food Delivery / Logistics)
Alorica Lipa
Customer Service Representative – Outbound Sales (Satellite Radio)
Results CX Lipa
Customer Service Representative – Financial Account (Inbound & Chat Support)
TTEC Lipa
Tertiary Education (Senior High School) -
STI College Lipa
Secondary Education -
Pinagkawitan Integrated National High School
Primary Education -
San Adriano Elementary School