Mary Victoria Garcia
Makati City
Summary
Seeking a challenging opportunity where I will be able to express myself and ability to work well with the people around me. Also to develop my skills and prove my worth to work, which will allow me to grow personally and professionally.
Overview
8
8
years of professional experience
Work History
AT&T B2B Outbound Sales Retention
ACQUIRE BPO
10.2023 - Current
- AT&T B2B Outbound Sales Retention
- Prospecting Lead & Generation. Identify and research potential customers within a target market
- Sales Closing. Conduct outbound calls to initiate conversations and build rapport with potential clients
- Present product/service information in a clear, concise and persuasive manner
Finance
TELEPERFORMANCE
07.2023 - 09.2023
- Financial account AU (BMW Contractor)
- Providing Pay Quote and datas to the client as they needed
- Explain how much the outstanding balance that they have
- Resposible to manage the contract with the clients
Viewer Experience Advocate
VALOR GLOBAL INC
09.2021 - 03.2023
- HULU – Viewer Experience Advocate
- Provide good customer service
- Answer all the inquiries and issues of the customers
- Troubleshooting account
Provider service Advocate
ALORICA
10.2018 - 01.2021
- United Health Care – Provider service Advocate
- Answer provider inquiries regarding clims, eligibility, benefits, authorizations and other relevant issues.
- Research and resolve provider issues, such as denied claims, payment discrepancies, and contract disputes
- DoorDash – Dasher Support (Food delivery)
- Answer Dasher inquiries via phone and chat regarding account issues, log in, passwords resets etc
- Troubleshoot technical issues with the Dasher app and other relevant platforms
Customer Service
TELUS INTERNATIONAL PHILIPPINES
01.2018 - 01.2018
- Airbnb – Customer Service
- Assist guest with booking accomodations, understanding policies and resolving travel related problems
- Provide support to hosts with listing their properties, managing reservations, and addressing guest concerns
Sales Representative
CONVERGYS
01.2017 - 07.2017
- Slim ware Utilities – Sales Representative
- Conduct Upselling Calls/Conversation
- Negotiate pricing and package options to meet customer needs and company objectives
- Assist customer on how to install the software that they purchased
Education
BS - information technology
Our Lady of Fatima (OLFU)
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College of The Holy Spirit Manila (CHSM)
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Pura V. Kalaw Elementary School (PVKES)
Skills
- Technically proficient in Microsoft word& PowerPoint
- Internet
- Fluency in English
- Excellent Communication Skills
- Persuasive and Negotiation Skills
- Strong Work Ethic & Drive
- Technical Skills
PERSONAL INFO
Born on November08,1996 – Quezon City, Philippines, Filipino citizenship, Roman catholic, Good command communication skills both in oral & written (Filipino & English). Able to learn quickly, dependable and hardworking, Can work well both independently and as a team.
Timeline
AT&T B2B Outbound Sales Retention
ACQUIRE BPO
10.2023 - Current
Finance
TELEPERFORMANCE
07.2023 - 09.2023
Viewer Experience Advocate
VALOR GLOBAL INC
09.2021 - 03.2023
Provider service Advocate
ALORICA
10.2018 - 01.2021
Customer Service
TELUS INTERNATIONAL PHILIPPINES
01.2018 - 01.2018
Sales Representative
CONVERGYS
01.2017 - 07.2017
BS - information technology
Our Lady of Fatima (OLFU)
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College of The Holy Spirit Manila (CHSM)
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Pura V. Kalaw Elementary School (PVKES)
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